Hi, I’m
Nina Cruz Aduan
Abu Dhabi
Summary
Enterprising leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
4
years of professional experience
Work History
Univest National Food Group
Branch Manager
11.2022 - Current
Job overview
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
Basil and Spice Catering LLC
Sales Executive
11.2021 - 05.2022
Job overview
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Developed and implemented account management plans to establish customer satisfaction.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Royal Catering Services LLC (Barakah Nuclear Power Plant Project) ENEC
Operations Coordinator
03.2019 - 11.2021
Job overview
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reconciled monthly operating budgets and shared information with senior management team.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Directed food preparation and cooking activities to meet health and safety standards.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Monitored food preparation, production, and plating for quality control.
- Created, prepared, and delivered reports to various departments.
- Executed record filing system to improve document organization and management.
- Prepared agendas and took notes at meetings to archive proceedings.
- Scheduled office meetings and client appointments for staff teams.
Education
Baliuag UniversityPhilippines
Bachelor of Science from Hotel, Motel, And Restaurant Management
Skills
- Safety Protocols
- Staff Recruitment
- Internal Controls and Reporting Systems
- Financial Reporting and Analysis
- Customer and Vendor Relations
- Employee Development
- Cost Control and Reduction
- Inventory Tracking and Management
- Strategic Planning
- HRIS and HRMS
- Operations Management
Timeline
Branch Manager
Univest National Food Group
11.2022 - Current
Sales Executive
Basil and Spice Catering LLC
11.2021 - 05.2022
Operations Coordinator
Royal Catering Services LLC (Barakah Nuclear Power Plant Project) ENEC
03.2019 - 11.2021
Baliuag University
Bachelor of Science from Hotel, Motel, And Restaurant Management
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