Nina Khanjyan

• Proven track record in delivering excellent B2B customer support for casino companies.
• Handling customer inquiries, resolving issues, and providing technical assistance.

• Handled booking systems, managed guest arrivals and departures, and processed payments.
• Managed phone calls, emails, and in-person requests while maintaining a calm and organized front desk.
• Provided information about the hostel, local attractions, transportation, and activities; solves guest issues with patience and professionalism.

• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Promoted international exchange opportunities to youth by guiding applicants through the full customer journey—from initial outreach to post-exchange support—demonstrating strong communication skills, cultural sensitivity, and a passion for youth empowermens.

• Inspired the team with a clear purpose aligned with AIESEC’s values.
  Setting goals that contribute to both team growth and organizational impact.
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  Supportted personal and professional development of team members.
  Delegated responsibilities in a way that builds trust and confidence.