Ning Jervis
Dubai
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable, and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Event Guard/Bouncer
Around The Clock Security Service (AZIZI)
09.2024 - Current
- Liaised with venue staff to ensure smooth coordination between security personnel and other stakeholders during events.
- Supported crowd control efforts during sold-out concerts while remaining respectful of attendee rights.
- Managed crowd control and maintained orderly conduct among event attendees.
- Responded quickly to disturbances or emergencies, providing conflict resolution and de-escalation.
- Provided escort for VIPs or individuals requiring additional security.
Security Supervisor
Transguard Group LLC
01.2020 - 07.2024
- Train security staff in proper surveillance, patrol, and response techniques.
- Manage schedules and deployment of security personnel across various shifts.
- Prepare detailed incident reports and maintain security logs for all occurrences.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Prepared and submitted reports to keep management informed of security activities and developments.
CCTV Operator
Transguard Group LLC
01.2018 - 11.2020
- Supplied extracts from CCTV recordings to maintain records.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
Security Administrator
Transguard Group LLC
03.2017 - 02.2018
- Updated software patches promptly, safeguarding the organization against known vulnerabilities.
- Coordinated with vendors to evaluate and implement best-in-class security solutions tailored to organizational needs.
- Assisted in developing business continuity plans, preparing the organization for disaster recovery scenarios.
- Conducted thorough after-action reviews following major incidents or exercises to identify lessons learned and areas for improvement, strengthening the organization''s overall security posture.
- Maintained documentation of security procedures and protocols, enabling effective knowledge sharing among team members.
Sales Representative
Guinness Cameroun DIAGEO
07.2012 - 04.2017
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Representative
Brasseries of Cameroon
2009 - 2012
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Arts - Business Administration
University of Cameroon
Cameroon 05-2008
Skills
- CRM software
- Inbound and outbound calls
- Follow-up calls
- Customer service
- MS office
- Email and telephone etiquette
- Positive attitude
- Time management
Certification
- Document Control - SPOTON Institute
- Certified CCTV Operator - SIRA
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Event Guard/Bouncer
Around The Clock Security Service (AZIZI)
09.2024 - Current
Security Supervisor
Transguard Group LLC
01.2020 - 07.2024
CCTV Operator
Transguard Group LLC
01.2018 - 11.2020
Security Administrator
Transguard Group LLC
03.2017 - 02.2018
Sales Representative
Guinness Cameroun DIAGEO
07.2012 - 04.2017
Sales Representative
Brasseries of Cameroon
2009 - 2012
Bachelor of Arts - Business Administration
University of Cameroon
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