Ningminao Shimrah
Ras Al Khaimah,United Arab Emirates
Summary
I seek challenging opportunities and dedicated to use my decade of experience to serve the organization for the growth and success of the organisation and self confidence. Appropriate use of my skills and knowledges to grow professionally and encourage the lives as we strive forward.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
4
4
years of professional experience
Work history
Waitress
RIXOS BAB AL BAHR
RAS AL KHAIMAH
2023.07 - 2026.03
- Participate in the setup of new F&B outlets.
- Assisted in training new staff, providing guidance on restaurant.
- Handled special event bookings, liaising with clients to understand requirement and deliver tailored service.
- Moitored guest satisfaction throughout dining experience.
- Upsell menu items and promote special offers to maximize revenue and enhance the guest experience.
- Coordinated efficiently with kitchen staff for timely food preparation.
- Managed reservations and seating arrangements for smooth operations.
Waitress
Park Hyatt Hotels and Villas
Abu Dhabi
2022.08 - 2023.08
- Presented the menu, explain daily special and made recommendation based on customer preference to enhance dining experience.
- Ensure all the service equipment was maintained and good working order, reporting any faults for promote repairs.
- Compile feedback from customer to provide to management aiding the improvement of service and menu offering.
Education
Diploma - Food and Beverage
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Skills
- Cash Handeling and POS operation
- Microsoft Office
- Guest Service Excellence and upselling menu items
- Communication Skills and Teamwork in fast-paced Environment
- Table setting and arrangement
Language
English - Professional in Reading, Writing and Speaking
Russian (Basic Learning)
INTERESTS
Volunteering, Social activities and gatherings, Making new connections, Travelling and exploring new places
Timeline
Waitress - RIXOS BAB AL BAHR
2023.07 - 2026.03
Waitress - Park Hyatt Hotels and Villas
2022.08 - 2023.08
School of Skills and Development Hospitality (SSDH) - Diploma, Food and Beverage
Oriens Christian School - ,
Council of Higher Secondary Education Manipur (CoHSEM) - ,