Nino Kamkamidze
Dubai ,United Arab Emirates
Summary
Multilingual and results-driven travel professional with 10+ years of experience in tourism, operations, and hospitality management across the UAE and Georgia. Proven expertise in planning and executing customized travel programs, managing hotel and transport logistics, and enhancing customer satisfaction. Known for client-focused approach, strong leadership, and deep knowledge of the Russian-speaking market.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
Work history
Planning manager
DMC Arabia - Kurban tours
Dubai, UAE
02.2024 - Current
- Designed and executed bespoke tour packages for Russian-speaking clients.
- Handled all travel logistics across Saudi Arabia: hotel, transport, and transfers.
- Built key supplier relationships to maintain service quality.
- Conducted market research to tailor offerings to traveler trends.
- Led team training in customer service and reservation systems.
Reservation Manager
Dubai Relax
Dubai, UAE
09.2023 - 02.2024
- Managed day-to-day reservations, ensuring system accuracy and service speed.
- Coordinated full trip logistics including hotel, transport, and activities.
- Acted as main point of contact for client modifications and special requests.
- Resolved complaints promptly and professionally..
Senior Travel Consultant
Travel Door
Tbilisi, Georgia
05.2021 - 06.2023
- Sold and customized travel packages based on client needs.
- Maintained supplier relationships and negotiated best rates.
- Provided support to junior consultants and helped exceed sales targets.
- Oversaw trip budgets and ensured package profitability.
Accounts Receivable Specialist
Voyage Tours International
Tbilisi, Georgia
09.2018 - 03.2020
- Managed accounts receivable to reduce outstanding payments and enhance cash flow.
- Developed streamlined collection strategies to improve recovery rates.
- Maintained strong client relationships to foster loyalty and trust.
Reservation Manager
Rustar Online
Tbilisi, Georgia
02.2016 - 02.2018
- Oversaw customer reservations, ensuring operational smoothness and satisfaction throughout booking process.
- Upsold additional services to enhance revenue and customer experience.
- Addressed customer concerns promptly to maintain positive relationships.
Guest Relation Manager
Grand Hotel Beach Resort
Sharjah, UAE
08.2013 - 11.2015
- Handled multiple tasks simultaneously whilst maintaining high standards of professionalism.
- Provided personalised service to VIP clients, enhancing their comfort and overall experience.
- Achieved increased return visits with excellent customer relationship management skills.
- Ensured prompt resolution of all guest-related issues, increasing client satisfaction rate.
Reservation Agent
KISI Hotel
Tbilisi, Georgia
04.2012 - 06.2013
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Coordinated effectively with team members, resulting in improved performance.
- Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
- Dealt diligently with overbookings for reduced customer inconvenience.
Education
Bachelor of Business Administration - Banking
Ilia State University
Tbilisi , Georgia 09.2007 - 06.2011
High School Diploma - General education
Public School # 126
Tbilisi Georgia 09.1996 - 06.2011
Skills
- Multilingual Communication (Georgian, English, Russian)
- Presentation & Negotiation Skills
- Time Management & Multitasking
- Team Training & Mentorship
- Attention to Detail
- Cultural Sensitivity in Client Interactions
Languages
English
Fluent
Russian
Fluent
Georgian
Native
Timeline
Planning manager
DMC Arabia - Kurban tours
02.2024 - Current
Reservation Manager
Dubai Relax
09.2023 - 02.2024
Senior Travel Consultant
Travel Door
05.2021 - 06.2023
Accounts Receivable Specialist
Voyage Tours International
09.2018 - 03.2020
Reservation Manager
Rustar Online
02.2016 - 02.2018
Guest Relation Manager
Grand Hotel Beach Resort
08.2013 - 11.2015
Reservation Agent
KISI Hotel
04.2012 - 06.2013
Bachelor of Business Administration - Banking
Ilia State University
09.2007 - 06.2011
High School Diploma - General education
Public School # 126
09.1996 - 06.2011
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