Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Nir Kumar Shrestha

Nir Kumar Shrestha

United Arab Emirates

Summary

Experienced Operations Coordinator with a strong background in managing fleet operations, logistics, and customer service. Successfully optimized fleet utilization, reduced costs, and improved delivery times. Proficient in utilizing fleet management software and dispatching tools to ensure efficient dispatch of vehicles and drivers. Demonstrates excellent problem-solving abilities and thrives in fast-paced, high-pressure environments. Exceptional communication skills and a collaborative approach to working with drivers, customers, and stakeholders.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Service Delivery Agent

Renuterra Waste Collection LLC
Deira, United Arab Emirates
04.2025 - 07.2025
  • Coordinated daily waste collection operations, which ensured timely service delivery and compliance with regulatory standards for our fleet.
  • Resolved complex service issues creatively, helping to maintain smooth operations and enhancing customer satisfaction.
  • Managed customer accounts efficiently, optimizing collection frequencies to better meet client needs and improve service delivery.
  • Oversaw vendor registration processes and fleet maintenance, which improved operational efficiency and ensured our vehicles were always in top condition.
  • Addressed driver performance concerns proactively, helping to uphold high service and safety standards across the team.
  • Continuously improved service processes, which enhanced overall client satisfaction and boosted our team's performance metrics.

Fleet Coordinator

Arabian Master Of Waste
Al Quoz, United Arab Emirates
11.2023 - 04.2025
  • Maintained accurate customer records, which ensured up-to-date information for effective service delivery.
  • Coordinated timely service, ensuring that our customers received prompt assistance and support.
  • Improved service processes, which streamlined operations and increased overall efficiency within the team.
  • Managed customer accounts effectively, helping to foster loyalty and trust in our services.
  • Ensured regulatory fleet compliance, which minimized risks and kept our operations aligned with legal standards.
  • Facilitated effective vehicle dispatch, ensuring that resources were optimally allocated for timely service.
  • Oversaw fleet maintenance, which helped reduce downtime and maintain operational efficiency.
  • Addressed driver performance proactively, contributing to a safer and more productive work environment.
  • Maintained high work standards, which set a positive example for the team and elevated service quality.

Service Delivery Agent

Averda
Al Ain, United Arab Emirates
04.2021 - 10.2023
  • Managed fleet operations for over 2.7 years, which enhanced overall efficiency and service quality.
  • Optimized fleet utilization, leading to reduced operational costs and improved delivery timelines.
  • Utilized advanced fleet management software and dispatching tools to ensure vehicles and drivers were dispatched promptly, helping to meet tight schedules.
  • Developed strong problem-solving strategies to tackle challenges in a fast-paced environment, which improved response times and service reliability.
  • Fostered excellent communication with drivers, customers, and stakeholders, which strengthened relationships and facilitated smoother operations.

HR Assitant

Averda
Al Ain, United Arab Emirates
04.2018 - 04.2021
  • Managed HR administration and support functions for three years, which streamlined processes and improved overall efficiency within the department.
  • Conducted recruitment efforts, helping to fill key positions and ensuring a strong talent pool for the organization.
  • Oversaw the onboarding process for new employees, which facilitated smoother transitions and enhanced employee engagement from day one.
  • Administered employee benefits programs, ensuring that employees received accurate information and support, which increased satisfaction and retention rates.
  • Fostered positive employee relations by maintaining open communication channels, which helped build trust and resolve issues effectively.
  • Organized and prioritized multiple HR projects simultaneously, ensuring that deadlines were met without compromising quality.
  • Maintained accurate records and data, demonstrating strong attention to detail and analytical skills, which supported informed decision-making within the HR team.

Admin Assistant

Saudi Aramco
Dammam, Saudi Arabia
02.2011 - 01.2018
  • Managed daily operations for over 7 years, which streamlined workflows and improved overall efficiency in the office.
  • Organized and coordinated meetings and events, ensuring all logistics were handled smoothly, which enhanced team collaboration and engagement.
  • Maintained and organized calendars, effectively prioritizing tasks and appointments, which minimized scheduling conflicts and maximized productivity.
  • Utilized office management software and tools to support seamless communication among team members, which fostered a more connected work environment.
  • Developed strong problem-solving strategies, allowing me to address challenges quickly in a fast-paced setting, which helped maintain team morale and productivity.
  • Cultivated excellent communication skills, enabling me to collaborate effectively with team members, clients, and other stakeholders, which strengthened professional relationships and project outcomes.

Education

Shree Jana Adarsh MA VI - Jhapa, Nepal - 2006 -

School Leaving Certificate

Skills

  • Team coordination
  • Time management
  • Oracle Database
  • SAP Portal
  • Analytical skills
  • Microsoft Office
  • Workload prioritization
  • Document management systems
  • Planning
  • Scheduling
  • ERP software
  • Process streamlining
  • Fleet optimization
  • Operations management

Certification

  • Diploma, Human Resource (HR), Asean Online Education AOE, 2020
  • HR Fundamentals, FutureLearn, 2020
  • Microsoft Certified Systems Administrator: Microsoft Windows 2003 Server (MCSA), Microsoft, 2010
  • Microsoft Certified Professional (MCP), Microsoft, 2008

References

References available upon request.

Timeline

Service Delivery Agent

Renuterra Waste Collection LLC
04.2025 - 07.2025

Fleet Coordinator

Arabian Master Of Waste
11.2023 - 04.2025

Service Delivery Agent

Averda
04.2021 - 10.2023

HR Assitant

Averda
04.2018 - 04.2021

Admin Assistant

Saudi Aramco
02.2011 - 01.2018

Shree Jana Adarsh MA VI - Jhapa, Nepal - 2006 -

School Leaving Certificate

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Nir Kumar Shrestha