Sports - Cricket, Badminton & Soccer
NIRANJAN MUTHALAGAN
Relationship Manager - ADCB Excellency
Dubai,DU
Summary
As an IIM Graduate with 6+ years of experience in Banking and Financial Services Industry across several functions including Business Development, Account Management, Sales and Marketing, Product Management and Partnerships, I am looking forward to put to use my skill sets in a challenging and fast growing environment and contribute to the profitability of the organization I would be working with.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Relationship Manager
Abu Dhabi Commercial Bank
Dubai
Jun.2017 - Current
- Business Development and Wealth Management for the bank in HNW Segment.
- Revenue generation for the bank through sale of Wealth Management products and services - Mutual Funds, Bonds, ETFs, Structured Products and Bancassurance products etc.
- Partnered with several internal stakeholders to gain indepth knowledge of the products and services with regards to Retail Banking - Accounts, Deposits, Investments, Forex & Loans.
- Collaborated with the SME and Mortgage teams for improving cross sell and leverage synergies across departments for boosting sales.
- Assisted in several activities to streamline Sales processes, internal rewards campaigns and external BTL marketing campaigns.
- Completed all necessary certifications and trainings to excel in the role - KYC, Compliance, AML, Fraud Awareness, ICWIM - Level 3, Islamic Banking.
Relationship Manager
Abu Dhabi Commercial Bank
Abu Dhabi
10.2015 - 05.2017
- Formulated and Implemented Business Development Strategies to source New to Bank business in HNW Segment Portfolio Management of HNW/Private Banking profile clients.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Developed Focused exercises to improve service levels and raise Net Promoter Scores (NPS) across portfolio.
- Leading, training & monitoring performances of the team members to improve and sustain operational efficiency.
- Mentored New Joiners with appropriate guidelines and developed process notes for maintaining service standards
Personal Banker
Citibank
Dubai
May.2014 - Sep.2015
- Supported various financial modeling activities, including Acquisition analysis, new market investment, pricing and cost-benefit analysis for promotional campaigns.
- Promoted all financial products by maintaining Excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Analysis and Qualification of consumer behavior within portfolio
- Designed suitable product offerings, marketing strategies and customer communications.
- Maximized revenue through improved sales techniques and inter-department collaboration.
Intern
Kaya Skin Care Ltd
Mumbai
Jul.2013 - Sep.2013
- Performed the Competition analysis of Skin Care products across distribution channels.
- Conducted the Customer segment and Retail format analysis in the Skin Care industry context.
- Recommended the Product Roadmap Strategy across newer retail formats.
Intern
Citibank
Abu Dhabi
May.2013 - Jul.2013
- Analyzed a Co-Branding Proposition and presented the feasibility of partnership for Citibank Credit Cards.
- Worked closely with the product management team to monitor, track and manage cards portfolio across region.
- Analyzed results of Secondary and Focus Group Market Research.
- Developed Product Features catering to successful Partnership with Du & Etisalat (UAE Telecom Providers)
- Enhanced Customer Value Proposition on Citibank products and its features.
- Developed Pricing and Distribution Strategy targeting New-To-Bank acquisitions.
- Developed 3D-Secure Process Note and Streamlined Customer Communications.
Education
MBA - Marketing & Strategy
Indian Institute of Management Indore
Bachelors of Engineering - Electronics and Telecommunications
KJ Somaiya College of Engineering, Mumbai University
Skills
Marketingundefined
Courses Completed
- Brand Management
- Consumer Behavior
- Marketing of Services
- Advanced Market Research
- Retail Management
- Sales and Distribution Management
- Supply Chain Management
- Project Management
- Operations Strategy
- Business Models in E-Commerce
Affiliations
- Head of Media and Corporate Communications Committee at IIM Indore
- Co-founder and Member of Editorial Board of "The Telecom Times" - departmental news-letter
- Public Relations & Liaison Head for Cultural Events at College
Accomplishments
- Certificate of Excellence for over
achieving targets - ICWIM Level 3 Certification by Chartered
Institute for Securities and Investment - Certified Islamic Banking Executive
Interests
Theatre
Auctions
Board Games
Timeline
Relationship Manager
Abu Dhabi Commercial Bank
Jun.2017 - Current
Relationship Manager
Abu Dhabi Commercial Bank
10.2015 - 05.2017
Personal Banker
Citibank
May.2014 - Sep.2015
Intern
Kaya Skin Care Ltd
Jul.2013 - Sep.2013
Intern
Citibank
May.2013 - Jul.2013
MBA - Marketing & Strategy
Indian Institute of Management Indore
Bachelors of Engineering - Electronics and Telecommunications
KJ Somaiya College of Engineering, Mumbai University
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