Sports - Cricket, Badminton & Soccer
NIRANJAN MUTHALAGAN
Relationship Manager - ADCB Excellency
Dubai,DU
Summary
As an IIM Graduate with 6+ years of experience in Banking and Financial Services Industry across several functions including Business Development, Account Management, Sales and Marketing, Product Management and Partnerships, I am looking forward to put to use my skill sets in a challenging and fast growing environment and contribute to the profitability of the organization I would be working with.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Relationship Manager
Abu Dhabi Commercial Bank
Dubai
Jun.2017 - Current
- Business Development and Wealth Management for the bank in HNW Segment.
- Revenue generation for the bank through sale of Wealth Management products and services - Mutual Funds, Bonds, ETFs, Structured Products and Bancassurance products etc.
- Partnered with several internal stakeholders to gain indepth knowledge of the products and services with regards to Retail Banking - Accounts, Deposits, Investments, Forex & Loans.
- Collaborated with the SME and Mortgage teams for improving cross sell and leverage synergies across departments for boosting sales.
- Assisted in several activities to streamline Sales processes, internal rewards campaigns and external BTL marketing campaigns.
- Completed all necessary certifications and trainings to excel in the role - KYC, Compliance, AML, Fraud Awareness, ICWIM - Level 3, Islamic Banking.
Relationship Manager
Abu Dhabi Commercial Bank
Abu Dhabi
10.2015 - 05.2017
- Formulated and Implemented Business Development Strategies to source New to Bank business in HNW Segment Portfolio Management of HNW/Private Banking profile clients.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Developed Focused exercises to improve service levels and raise Net Promoter Scores (NPS) across portfolio.
- Leading, training & monitoring performances of the team members to improve and sustain operational efficiency.
- Mentored New Joiners with appropriate guidelines and developed process notes for maintaining service standards
Personal Banker
Citibank
Dubai
May.2014 - Sep.2015
- Supported various financial modeling activities, including Acquisition analysis, new market investment, pricing and cost-benefit analysis for promotional campaigns.
- Promoted all financial products by maintaining Excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Analysis and Qualification of consumer behavior within portfolio
- Designed suitable product offerings, marketing strategies and customer communications.
- Maximized revenue through improved sales techniques and inter-department collaboration.
Intern
Kaya Skin Care Ltd
Mumbai
Jul.2013 - Sep.2013
- Performed the Competition analysis of Skin Care products across distribution channels.
- Conducted the Customer segment and Retail format analysis in the Skin Care industry context.
- Recommended the Product Roadmap Strategy across newer retail formats.
Intern
Citibank
Abu Dhabi
May.2013 - Jul.2013
- Analyzed a Co-Branding Proposition and presented the feasibility of partnership for Citibank Credit Cards.
- Worked closely with the product management team to monitor, track and manage cards portfolio across region.
- Analyzed results of Secondary and Focus Group Market Research.
- Developed Product Features catering to successful Partnership with Du & Etisalat (UAE Telecom Providers)
- Enhanced Customer Value Proposition on Citibank products and its features.
- Developed Pricing and Distribution Strategy targeting New-To-Bank acquisitions.
- Developed 3D-Secure Process Note and Streamlined Customer Communications.
Education
MBA - Marketing & Strategy
Indian Institute of Management Indore
Bachelors of Engineering - Electronics and Telecommunications
KJ Somaiya College of Engineering, Mumbai University
Skills
MarketingStrategyProduct managementPortfolio managementWealth ManagementRetail BankingFinancial ServicesMS Office Suite
Excellent written and verbal Communication in English
Team ManagementStrong Interpersonal Skills
Cultural Sensitivity
Financial planning processes
Wealth management offerings
New business generation
Courses Completed
- Brand Management
- Consumer Behavior
- Marketing of Services
- Advanced Market Research
- Retail Management
- Sales and Distribution Management
- Supply Chain Management
- Project Management
- Operations Strategy
- Business Models in E-Commerce
Affiliations
- Head of Media and Corporate Communications Committee at IIM Indore
- Co-founder and Member of Editorial Board of "The Telecom Times" - departmental news-letter
- Public Relations & Liaison Head for Cultural Events at College
Accomplishments
- Certificate of Excellence for over
achieving targets - ICWIM Level 3 Certification by Chartered
Institute for Securities and Investment - Certified Islamic Banking Executive
Interests
Theatre
Auctions
Board Games
Timeline
Relationship Manager
Abu Dhabi Commercial Bank
Jun.2017 - Current
Relationship Manager
Abu Dhabi Commercial Bank
10.2015 - 05.2017
Personal Banker
Citibank
May.2014 - Sep.2015
Intern
Kaya Skin Care Ltd
Jul.2013 - Sep.2013
Intern
Citibank
May.2013 - Jul.2013
MBA - Marketing & Strategy
Indian Institute of Management Indore
Bachelors of Engineering - Electronics and Telecommunications
KJ Somaiya College of Engineering, Mumbai University