Niranjani Sudarshan
Revenue Optimization Officer
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Cargo Revenue Optimization Officer
Emirates Airlines
Dubai
01.2009 - Current
- Increased revenue by maximizing load keeping customer expectation in par.
- compile cargo information and statistics from diverse sources and disseminate in the required formats within given deadlines to facilitate the communication of information for the operation and management of the business.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by managing bookings within KPI
- Department worked in Skycargo - Capacity Control ,Planning, Updating, Interline and Ramp operations for All Cargo, Courier and Mail.
Cargo Executive
WALKERS AIR SERVICE is the GSA for American Airlines, Leisure Cargo, Asiana Airlines & First Choice
Colombo
02.2004 - 12.2008
- Arrange Pro Rates and if necessary obtain Spot rates with interline carriers for given sectors based on tonnage..
- Fix rates from carriers for RFS, add on basis for larger volume for special segments.
- Accepting and planning cargo for the available capacity from CMB & MLE stations for LTU/GJ/TOM flights.
- Represented Sri Lankan GSA in the American Airlines GSA meeting held in Dallas, USA. 2005
Customer Service Executive
Hemas international Freight
Colombo
04.1998 - 01.2004
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Sales Executive
Lanka Global Online
Colombo
01.1996 - 10.1997
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
Education
MBA - Business Management
Wrexham Glyndwr University
United Kingdom 08.2021 - 08.2022
Diploma in Marketing -
WIGAN & LEIGH COLLEGE
United Kingdom 06.2006 - 06.2007
Skills
Revenue performance
Cargo shipment estimations
Revenue Enhancements
Route planning and optimization
Securing cargo
Baggage and cargo protocols
Cargo staging standards
Profitability and revenue generation
Handling cargo
Accomplishments
- Successfully achieved sea/air combination tested as an airline.
- License holder of Dangerous good acceptance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
MBA - Business Management
Wrexham Glyndwr University
08.2021 - 08.2022
Cargo Revenue Optimization Officer
Emirates Airlines
01.2009 - Current
Diploma in Marketing -
WIGAN & LEIGH COLLEGE
06.2006 - 06.2007
Cargo Executive
WALKERS AIR SERVICE is the GSA for American Airlines, Leisure Cargo, Asiana Airlines & First Choice
02.2004 - 12.2008
Customer Service Executive
Hemas international Freight
04.1998 - 01.2004
Sales Executive
Lanka Global Online
01.1996 - 10.1997