Nirav Joshi
Porbandar,India
Summary
Dedicated professional with a solid background in customer service and team collaboration, showcasing leadership and efficient decision-making skills. Expertise in operational planning, problem-solving, and multitasking enhances time management and employee scheduling capabilities. Proficient in aviation security, aircraft scheduling, load weight calculation, and resource allocation, ensuring compliance with safety standards. Committed to improving operational efficiency while upholding high safety standards.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Load Controller
Dnata Emirates Group
Dubai
2022.02 - 2026.03
- Maintained accurate loading sheets, contributed to organisational orderliness.
- Coordinated baggage loading and unloading operations; ensured timely departure of flights.
- Improved operational efficiency by proficiently handling load control operations.
- Handled emergency situations efficiently; maintained calm under pressure, ensuring passenger safety at all times.
- Checked passenger distribution on flights for balanced loads and improved stability.
- Managed flight payloads for optimal fuel consumption and safety.
- Delivered consistent compliance with health, safety regulations enhancing overall work environment efficacy.
- Reviewed weather condition updates before every flight; prepared accordingly for any anticipated challenges during flight operations.
- Streamlined workflow with effective communication between pilots, flight dispatchers and ramp staff.
- Assisted in aircraft turnaround processes to reduce downtime.
- Executed efficient management of freight documentation, resulting in streamlined logistics.
- Utilised load planning software effectively to optimise cargo placement.
- Conducted weight balance calculations, resulted in adherence to aviation standards.
- Monitored luggage weight limits on each aircraft; guaranteed safe takeoffs and landings.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
Ramp Operations Team Leader
Dnata Emirates Group
Dubai
2021.06 - 2023.01
- Assisted in supervising passenger and freighter aircraft activities for airside operations department at DXB airport.
- Supported flight operations on ground by monitoring aircraft loading and unloading with all safety measures.
- Coordinated with necessary departments to ensure compliance with airline requirements and managed resources for flight activities.
Logistics Store Keeper
Emerson Company
Duabi
2020.08 - 2021.05
- Directed management of 25 incoming and outbound shipments, ensuring compliance with documentation standards.
- Enhanced stock accuracy through regular inventory audits and timely record updates.
- Spearheaded the development of an efficient stock management system, leading to improved inventory control.
Aircraft Loading Supervisor
Dnata Emirates Group
Dubai
2018.12 - 2020.05
- Assisted with passenger and freighter turnaround activities for airside operations at DWC Airport.
- Monitored aircraft loading and unloading while ensuring all safety measures were followed.
- Coordinated with necessary departments according to airline requirements and managed resources for flight activities.
Resource Allocator
Qatar Aviation Services
Doha
2016.03 - 2018.09
- Allocated resources for ground services department at operations control centre.
- Assisted in managing real-time GUI platform to ensure resource availability for operational requirements.
- Planned for unscheduled demands and flight delays to optimise resource allocation for operations.
- Coordinated with planning team regarding resource roster for operations.
- Handled daily shipping and receiving, overseeing more than 10 packages per day.
Customer Service Manager
Magazine City and Lotto
Auckland, North shore
2014.11 - 2015.10
- Assisted customers with purchases of lotto tickets and magazines.
- Managed retail store operations independently.
- Addressed all customer enquiries effectively.
Sr. Customer Service Executive
Jet Airways (I) Ltd
Vadodara
2005.10 - 2014.10
- Assisted in preparing duty allocations and conducting pre-flight briefings for team staff.
- Supported ticketing processes for both domestic and international flights.
- Operated check-in counters for passengers on domestic and international routes.
- Executed ramp operations as a ramp officer, including preparation of load sheets.
- Facilitated ground handling of flight operations and related official activities.
- Conducted x-ray screening for pre-flight valuables and dangerous goods handling.
Education
Post Graduate Diploma - International Business Innovation
ICL Business School
New Zealand 2014.01 - 2015.01
Bachelor of Computer Applications - Computer Applications
Dr. V.R. Godhaniya College
Porbandar, Gujarat, India 2001.01 - 2004.01
H.S.C And S.S.C - Commerce
Birla Sagar Higher Secondary School
Porbandar, Gujarat, India 1999.03 - 2000.01
Skills
- Customer service
- Team collaboration
- Leadership skills
- Decision-making efficiency
- Operational planning
- Problem-solving
- Multitasking
- Time management
- Employee scheduling
- Aviation security
- Aircraft scheduling
- Load weight calculation
- Resource allocation
- Professionalism
- Safety compliance
- Adaptability
- Reliability
Languages
English
Hindi
Gujarati
Attributes
- Reliable: Commended reliability demonstrated by completion of all rostered Shifts as well as availability for non-preferred shifts to assist during Peak Seasons.
- Enthusiastic: Always willing to build morale and improve work environment by showing enthusiasm for all tasks and responsibilities.
- Adaptable: High levels of flexibility allow adaptation to demands of a highly competitive and demanding industry.
Timeline
Load Controller
Dnata Emirates Group
2022.02 - 2026.03
Ramp Operations Team Leader
Dnata Emirates Group
2021.06 - 2023.01
Logistics Store Keeper
Emerson Company
2020.08 - 2021.05
Aircraft Loading Supervisor
Dnata Emirates Group
2018.12 - 2020.05
Resource Allocator
Qatar Aviation Services
2016.03 - 2018.09
Customer Service Manager
Magazine City and Lotto
2014.11 - 2015.10
Post Graduate Diploma - International Business Innovation
ICL Business School
2014.01 - 2015.01
Sr. Customer Service Executive
Jet Airways (I) Ltd
2005.10 - 2014.10
Bachelor of Computer Applications - Computer Applications
Dr. V.R. Godhaniya College
2001.01 - 2004.01
H.S.C And S.S.C - Commerce
Birla Sagar Higher Secondary School
1999.03 - 2000.01