NIRMAL DEHIKUMBURA

Responsibilities :

• Negotiating with hotels, airlines, and other travel suppliers to obtain the best prices and deals
• Coordinating with suppliers to ensure that all aspects of the travel experience, including transportation, accommodation, and activities, meet the needs and expectations of clients
• Led a team of holiday consultants, providing training, coaching, and support to ensure excellent customer service.
• Conducted regular performance evaluations, goal setting, and feedback sessions with team members.
• Managing budgets and financial planning for travel packages
• Ensuring compliance with industry regulations and standards, such as health and safety requirements, and consumer protection laws
• Developing and implementing marketing strategies to promote holiday packages and create contents.
• Keeping up-to-date with industry trends and developments, and adapting products and services to meet changing customer needs
  

• Responsible for the smooth operation of all holiday packages, ensuring that customer requirements are met, and sales targets are achieved.
• Coordinated with airlines, hotels, and other travel providers to ensure the best possible holiday experience for customers.
• Monitored industry trends and analyzed sales data to develop new and innovative holiday packages.
• Collaborated with the marketing team to develop and implement effective promotional campaigns.
  

Responsibilities:

• Building and maintaining relationships with clients, understanding their travel preferences and needs, and providing personalized travel advice and recommendations
• Selling travel packages, tours, and holiday experiences to clients, including flights, accommodations, transportation, and activities
• Researching and keeping up-to-date with travel industry trends and products, including destinations, hotels, and other travel products
• Managing bookings and reservations, including issuing tickets and travel documents, processing payments, and managing cancellations and changes
• Collaborating with travel suppliers, such as airlines, hotels, and tour operators, to ensure clients' needs are met and to resolve any issues that arise
• Providing excellent customer service and support, both pre- and post-travel, including handling complaints and resolving issues
• Achieving sales targets and goals, and maintaining accurate and up-to-date records of bookings and sales
• Keeping up-to-date with relevant industry regulations and standards, such as health and safety requirements, and consumer protection laws
  

Responsibilities

• Handle calls and inquiries from accommodation services.
• Maintain all policies and procedures relating to clients.
• Advise the team of upcoming familiarization trips and coordinate with familiarization trip organizers.
• Assist the Customer Services Manager with promotional and marketing activities relevant to the team's growth.
• Assist with the distribution of monthly reports.
• Assist the Customer Services Manager with the day-to-day running of the team.
• Help the Customer Services Manager and team with customer service issues.
• Assist the Customer Services Manager with knowledge development.
• Work with the Customer Services Manager to ensure business meetings are effective, positive, and focused.
• Attend and conduct relevant meetings in the absence of the Customer Services Manager.
• Stay in tune with staff morale issues and communicate priority staff needs that may impact the business.
• Assist the Customer Services Manager in building relationships with the client base.
• Assist the Customer Services Manager in the development, implementation, and monitoring of the business plan.
• Develop relationships with clients to build personal rapport and understand their needs and preferences.
• Ensure all team members present a consistent and professional face to customers.

Responsibilities

• Liaise with clients
• Sell company services
• Maintain databases of clients, prospects, and jobs
• Obtain the best possible rates
• Manage routine processes
• Provide general departmental assistance
  

Responsibilities:

• Promoted and sold program airtime to large prospective clients such as Nestle, DHL, and Orange Bulbs.
• Managed a portfolio of five clients and their accounts.
• Made initial cold calls to current and prospective clients to promote products via telesales.
• Conducted all correspondence via phone, email, and fax.
• Promoted seasonal products of current clients.
• Arranged client visits to provide further information on products.