Nirmal Pathiraja
Dubai,United Arab Emirates
Summary
Dynamic sales professional with expertise in sales strategy, communication, and customer relationship management. Proven track record in negotiation and persuasion, consistently achieving targets and enhancing customer satisfaction through active listening and empathy. Skilled in market research, complaint handling, and delivering compelling sales pitches.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Sales and Customer Service Specialist
AL ACCAD DEPARTMENT STORES LLC
Dubai
2023.11 - 2025.02
- Delivered high-quality organic & wellness products
- Managed 85-client portfolio, boosted retention
- Drove 45% growth via product recommendations
- Strengthened client ties, increased referrals
- Used CRM to track pipeline & boost sales
Business Development Executive
IPHONIK PVT LTD
Sri Lanka
2021.04 - 2023.10
- Boosted sales with targeted tech strategies
- Handled inquiries and ensured client satisfaction
- Grew repeat business by 35% via relationships
- Delivered demos, converted leads to sales
- Raised revenue by20% through upselling
- Offered full hardware & software solutions
- Known locally for tech innovation
Business Development Executive
VENTURE FORTH
Sri Lanka
2019.09 - 2021.04
- Supported brand positioning & strategy
- Increased sales by 85% in thedesign industry
- Improved retention & upselling by 40%
- Led market research, boosted revenue 25%
- Implemented CRM to optimize operations
- Enhanced lead conversion by 20%
- Specialized in social media & campaigns
Education
Bachelor Of Arts - Anthropology
University of Sri Jayewardenepura
Advance Level of education -
GCE
/2014 -
Introduction to CRM with HubSpot
Coursera
/2025 -
Skills
- Sales Strategy
- Communication Skills
- Customer Relationship
- Negotiation and persuasion
- Market Research
- Complaint Handling
- Target Achievement
- CRM Tools
- Multitasking
- CRM Software Experience
- MS Office/Google Workspace proficiency
- Post-Sale follow-up
- Strategic selling
Languages
English
Fluent
Sinhala
Native
Hindi
Intermediate
Other Details
- Passport Number: N9344422
- Date of birth: 10/08/95
- Nationality: Sri Lankan
- Visa status: Tourist Visa (Until 08/06/25)
Timeline
Sales and Customer Service Specialist
AL ACCAD DEPARTMENT STORES LLC
2023.11 - 2025.02
Business Development Executive
IPHONIK PVT LTD
2021.04 - 2023.10
Business Development Executive
VENTURE FORTH
2019.09 - 2021.04
Bachelor Of Arts - Anthropology
University of Sri Jayewardenepura
Advance Level of education -
GCE
/2014 -
Introduction to CRM with HubSpot
Coursera
/2025 -
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