Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nirmala Mary D

Burjuman,UAE

Summary

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Overview

4
4
years of professional experience

Work history

Sales assistant

SUPREME SUPERMARKET
Kollam, INDIA
07.2024 - 07.2025
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Trained new staff members, fostering a supportive working environment.
  • Built strong relationships with regular customers for repeat business.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Collaborated with sales managers to meet target quotas.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Prepared invoices for customers with large orders or special sales types.

Receptionist

BALAKRISHNA BOOKS
Kollam, INDIA
03.2023 - 04.2024
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Maintained accurate logs of visitor entries for security purposes.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Managed over 50 customer calls per day and Increased sales by 10%".
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Offered knowledgeable, friendly support to in-office guests.
  • Created agendas for meetings, prepared materials and took detailed notes.

Receptionist

DREAM LAND WHOLESALE & RETAIL
Kollam, INDIA
11.2021 - 01.2023
  • Upheld confidentiality with sensitive information handling procedures.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Handled tax filings to meet regulatory deadlines.
  • Implemented new procedures to streamline the billing process, improving overall workflow efficiency.

Education

Bachelor of Arts - Accounts

Fathima matha national college
Kollam, India

Skills

  • Initiative taking
  • Ordering office supplies
  • Patience and composure
  • Filing system design
  • Billing experience
  • Keyboard typing speed
  • Reception area maintenance
  • Meeting room preparation
  • Microsoft Office Suite
  • Meeting arrangements

Languages

Malayalam
Native
English
Fluent
Tamil
Fluent

Timeline

Sales assistant

SUPREME SUPERMARKET
07.2024 - 07.2025

Receptionist

BALAKRISHNA BOOKS
03.2023 - 04.2024

Receptionist

DREAM LAND WHOLESALE & RETAIL
11.2021 - 01.2023

Bachelor of Arts - Accounts

Fathima matha national college

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Nirmala Mary D