NIRMALJIT KAUR
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
Work History
Telecaller
Gaming
09.2023 - Current
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
Finance Executive
Skyexchange
07.2023 - 09.2023
- Implemented financial systems that increased efficiency in reporting, budgeting, and analysis tasks.
- Manage financial transactions and handle client accounts.
- Managing deposits and withdrawals involves tracking financial transactions, insuring accuracy , and maintaining proper records.
Receptionist
Immigration Office
08.2022 - 07.2023
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Screened and verified visitor IDs, maintaining security of personnel and office environment
- Kept reception area clean and neat to give visitors positive impression of the company.
Retail sales executive
Tata Enterprises
04.2021 - 07.2022
- Assisted in recruitment efforts leading to the assembly of a competent sales team
- Employed commercial drive to consistently meet or exceed personal sales targets, achieving
- Elevated customer experiences from first point of contact, conducting thorough needs analysis to identify optimal solution.
Education
Certificate of Higher Education - Arts
Jawahar navodaya vidyalsya
Talwandi madho, jalandhar03.2018
Skills
- Customer Service
- Solutions sales
- Customer service skills
- Wholesale marketing
- Field sales retail
- Relationship Management
Timeline
Telecaller
Gaming
09.2023 - Current
Finance Executive
Skyexchange
07.2023 - 09.2023
Receptionist
Immigration Office
08.2022 - 07.2023
Retail sales executive
Tata Enterprises
04.2021 - 07.2022
Certificate of Higher Education - Arts
Jawahar navodaya vidyalsya
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