Niroshan Dilanka Thenakoon

Ride Operator

• Successfully operated and maintained amusement rides while ensuring safety of passengers.
• Assisted guests with loading and unloading rides, as well as providing directions and ride information.
• Ensured compliance with applicable laws and regulations related to customer service activities.
• Inspected rides and equipment to ensure proper working order, and performed preventative maintenance as needed.
• Monitored and maintained ride queues, ensuring safe and orderly loading of guests.
• Interacted with guests to ensure satisfaction with their ride experience.
• Regularly checked rides for any safety hazards or issues and reported findings to management.
• Provided excellent customer service by responding to inquiries in a timely and efficient manner.

• Securely test ride and run all rides twice before park opening.
• Greet all guests and take account of ride safety rules at the same time.
• Load ride and physically check all safety restraints are locked.
• Operate the ride while paying attention to the gusts and ride to ensure safety.
• Handling any guest altercations regarding the park or the rides safety guidance.
• Operating rides, safety, cleaning and making sure people are happy.
• Assured proper safety and maintenance of vehicle used by Customers every day.

• Runs the cinema in a customer-facing environment, deputizing for the manager where appropriate.
• Ensures the day-to-day running of the cinema complies with all Head Office, Health & Safety, and Local Licensing requirements.
• Sale of cinema tickets, refreshments, and alcohol.
• Ushering and cleaning duties as appropriate to the role.
• Helps with stock control, such as merchandising, rotation, wastage control, and ordering.

• Supervise, assign, inspect and evaluate the work of others.
• Communicate effectively, both verbally and in written formats.
• Motivate and evaluate staff and provide for their training and development.
• Develop and implement work standards.
• Plan and organize work to meet changing priorities and deadlines.
• Analyze and resolve complex customer service problems.
• Exercise independent judgment and initiative.
• Train and orient new and existing employees.
• Direct and guide the work of others.
• Train and evaluate staff.
• Provide tactful and courteous service to the public.

• Handling all incoming customer queries and questions.
• Providing the appropriate service and information or referring clients to another department.
• Referring problematic issues that they cannot solve to management.
• Resolving customer complaints and issuing refunds as needed.
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
• Providing quotations and checking product availability.
• Handling payment transactions.
• Adhering to a company's policies and procedures at all times when assisting customers.