Nisa Senocak
Dubai,UAE
Summary
A curious person interested in constant learning.
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Self-motivated Visual Merchandiser committed to exceeding customer expectations through innovative, unique visual displays. Knowledgeable in window dressing, mannequin styling and point-of-sale merchandising for well-rounded store support. Educates and engages teams through excellent communication and collaboration to maintain high standards.
Overview
7
7
years of professional experience
Work history
Customer Experience Manager
H&M Alshaya I Mall of the Emirates
Dubai, UAE
03.2024 - Current
- Handled complaints, providing appropriate, timely solutions, following up to ensure continued customer satisfaction.
- Drove customer retention, building engaging relationships through every interaction.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Identified individual staff development needs and arranged appropriate training.
Department Manager
H&M, Alshaya
Dubai, UAE
07.2023 - 03.2024
- I was the responsible manager of Ladies Department with a team of 25+ staff
- Focused on and tracked the main KPIs (CR, ATV and IPC/UPT)
- Kept the team motivated and the department on track.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Visual Merchandiser
Urban Outfitters - Azadea | Dubai Mall
Dubai, UAE
01.2023 - 05.2023
- Optimised product and display locations to generate maximum visual impact.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Promoted seasonal products and trends to promote movement of stock.
- Replenished display inventory, restructuring based on available stock.
- Analysed sales trends to improve product availability and enhance profits.
Visual Merchandiser & Assist. Store Manager
Mango | Korupark, Anatolium, Marka, BURSA - TURKIYE
BURSA, Turkey
06.2017 - 09.2021
- Tracked and analyzed sales by Stock&Sales and KPI reports and took actions accordingly to boost the sales
- Worked on weekly stock requests from warehouse and other stores based on weekly best seller reports
- Worked with Profit & Loss reports to take actions accordingly to maintain the productivity and profitability of the store
- Trained team members as 'Next Me's
- Prepared weekly schedules of the team, followed-up payroll documentations.
- Completed opening and closing procedures each day.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Assisted in recruiting, hiring and onboarding store staff.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Kept awareness of competitor activity and developed ideas to promote store.
Education
Certificate - Human Resources Management
Istanbul Bogazici Enstitusu
Bachelor Degree - International Relations and the European Union
T.C. Maltepe University
09/2009 - 06/2013
Skills
- Customer Service
- Problem-solving
- Communication
- Team Leadership
- Process Improvement
- Training and Development
- Performance Management
- Complaint management
- Employee management
- Staff education and training
- Attention to Detail
- Sales strategy
- Merchandising and display management
- Market research
- Merchandising plan creation
Languages
Turkish
Native
English
Fluent
References
References available upon request.
Personal Information
Title: Customer Experience Manager, Assistant Store Manager. Visual Merchandiser
Timeline
Customer Experience Manager
H&M Alshaya I Mall of the Emirates
03.2024 - Current
Department Manager
H&M, Alshaya
07.2023 - 03.2024
Visual Merchandiser
Urban Outfitters - Azadea | Dubai Mall
01.2023 - 05.2023
Visual Merchandiser & Assist. Store Manager
Mango | Korupark, Anatolium, Marka, BURSA - TURKIYE
06.2017 - 09.2021
Certificate - Human Resources Management
Istanbul Bogazici Enstitusu
Bachelor Degree - International Relations and the European Union
T.C. Maltepe University
09/2009 - 06/2013
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