Summary
Overview
Work History
Education
Skills
Other Work Experiences
Career Performance Summary
Personal Information
Timeline
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Nisal Ranasinghe

Nisal Ranasinghe

Dubai

Summary

To seek a challenging and growth oriented job where I can enhance my skills develop my creativity and put my maximum effort on the job assigned and take an active part in company development. Pleasant personality with a blend of professionalism and people person with the committed focus on development of organization and self.

Overview

10
10
years of professional experience

Work History

Billing Supervisor Cum Business Development

King’s College Hospital London, Dubai
03.2019 - Current
  • Collaborate with internal departments to create and promote innovative healthcare services, ensuring alignment with the hospital's mission and goals
  • Identify and cultivate strategic partnerships with healthcare providers and other stakeholders to enhance the hospital's business network
  • Monitor industry trends, regulatory changes, and competitor activities to proactively identify potential challenges and opportunities for the hospital
  • Establish and maintain strong relationships with referring physicians, healthcare professionals, and community organizations to foster a robust referral network
  • Collaborate with marketing and communication teams to create targeted promotional materials and campaigns to enhance the hospital's brand visibility
  • Submitting daily/monthly revenue reports and KPI's to the higher management
  • Hiring, Training and Supervising billing staffs
  • Manage complex billing queries
  • Implementation to Audit team to avoid unbilled services, outstanding, bill cancellations and credit notes
  • On Implementation of Hospital Information system (Cerner,RHES,Sage) selected as Super user to handle Training and development to all staffs related to Revenue cycle management
  • Possess significant knowledge about DRG and 3M Software
  • When times needed, applying on workflow as well
  • Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas
  • Planning and coordinating the implementation of business plans and the penetration of new market.
  • Improved billing accuracy by implementing systematic audits and updating procedural manuals.
  • Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
  • Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
  • Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
  • Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
  • Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
  • Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Worked with multiple departments to check proper billing information.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Emergency Receptionist cum Cashier

Al Zahra Hospital Dubai
05.2017 - 02.2019
  • Welcoming and registering patients
  • Verifying the insurance cards validity and eligibility for insured patients
  • Getting verbal approvals
  • Admitting/discharging in-patients
  • Generate invoices and collect cash
  • Following up the patient's complaints and sort it out within the required time
  • Assure that the patient visit goes smoothly and comply with the hospital protocol.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

VIP Attendant / Guest Relations

Atlantis Dubai
04.2014 - 06.2015
  • Delivering a personalized service that exceeds not only the expectations of the guest but will add a point of difference from the company I'm working with
  • Planning Special events
  • Greet the customers and answers their queries
  • Reports directly to the beach manager
  • Responsible for the transactions with the guests
  • Up selling and generating sales for the company.

Education

Six Sigma White Belt -

Business Analysis & Process Management -

High School Diploma - Asian International Hotel School of Colombo -

Bachelor of Business Management -

01.2011

G.C.E (Advance Level) - Science

01.2005

G.C. E (Ordinary Level) -

01.2002

Skills

  • Excellent written and verbal communication skills Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker Excellent presentation and negotiation skills
  • Able to pitch in when a team member is unable to complete their designated tasks Able to work efficiently and effectively with others Make reasoned judgments that are logical and well-thought out Exceptionally skilled in Self-Reflection, Decision-Making and Time Utilization Analysis Excellent time management, prioritization, self-awareness, self-motivation, focus, planning, stress management, forgiveness and coping skills
  • Concentration and Focus
  • Dexterity
  • Positive Attitude
  • Teamwork
  • Emotional Management
  • Adaptive Capacity
  • Punctuality
  • Flexibility
  • Perception
  • Persuasion & Influence
  • Decision-Making
  • MS Office

Other Work Experiences

VIP Attendant / Guest Relations, 04/2014, 06/2015, Delivering a personalized service that exceeds not only the expectations of the guest but will add a point of difference from the company I'm working with. Planning Special events. Greet the customers and answers their queries. Reports directly to the beach manager. Responsible for the transactions with the guests. Up selling and generating sales for the company.

Career Performance Summary

Highly organized and efficient. Extremely capable leader and coordinator. Proficient in all phases of organizing and coordinating projects, meeting deadlines, and meeting budgets. Significant Experience and Working knowledge in Hospital Information System in Revenue cycle management and Medical Billing with major working areas like Accident and Emergency, Main Reception, Inpatient and Outpatient Cash counter, Admission Discharge Office, Pharmacy, Operation Theatre and Finance. Demonstrated ability to plan and implement quality assurance metrics for all billing process. Competent in improving billing process by providing insight into efficient procedures and protocols. Implementation to Audit team to avoid unbilled services, bill cancellations and credit notes. Minimizing the debtor days by effective billing, approval and claim process. Analyse the rejected claims and provide training to front office and billing to reduce the Administration rejection and discuss with doctor for the clinical rejections. Identifying and correcting HIS issues.

Personal Information

Date of Birth: 04/21/86

Timeline

Billing Supervisor Cum Business Development

King’s College Hospital London, Dubai
03.2019 - Current

Emergency Receptionist cum Cashier

Al Zahra Hospital Dubai
05.2017 - 02.2019

VIP Attendant / Guest Relations

Atlantis Dubai
04.2014 - 06.2015

Six Sigma White Belt -

Business Analysis & Process Management -

High School Diploma - Asian International Hotel School of Colombo -

Bachelor of Business Management -

G.C.E (Advance Level) - Science

G.C. E (Ordinary Level) -

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Nisal Ranasinghe