Nisanti Shankar

Provided consulting services to various clients under Wipro Technologies.

Led Documentum technical initiatives for National Grid.

• Led Documentum US project operations ensuring high system availability and performance.
• Streamlined incident handling processes, reducing turnaround time for complex Java and document lifecycle issues.
• Spearheaded cloud-based server migration and user synchronization with minimal downtime.
• Developed tools and internal process improvements to enhance SLA adherence.
• Improved transparency by creating structured documentation for folder management and access control processes.

Functioned as Documentum L3 Administrator at Tesco, managing technical support.

• Delivered L3 production support for enterprise Documentum environment ensuring business continuity.
• Managed incidents, problem tickets, and change requests within SLA targets.
• Automated patching across 60+ servers improving security and uptime.
• Led Webtop 16.4 migration including functional validation and deployment support.

Documentum L3 Support Engineer – Nestlé (2016 – 2018)

• Maintained system health and delivered L3 support for production environments.
• Executed major migrations and infrastructure upgrades.
• Coordinated with OpenText vendors for critical issue resolution.
• Improved backlog clearance and enhanced CSAT metrics.
• Received Innovation Recognition from leadership.

Administered Documentum systems for ABB operations.

• Managed 24/7 production and staging support environments.
• Maintained Known Error Database (KEDB) documentation.
• Delivered UAT-ready systems aligned with business requirements.

Engineered application support for GFK and Baxter.

• Supported 7 enterprise applications ensuring availability and stability.
• Performed incident analysis and trend reporting to reduce recurring issues.
• Executed change management processes and collaborated with global teams.