Hi, I’m
Nisha A.S
Dubai,UAE
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
5
years of professional experience
Work history
PNB MetlifeKollam, India
Sales Manager
05.2017 - 05.2018
Job overview
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Collected customer and market feedback and reported information to company leadership.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Analysed sales to identify top-performing products.
- Managed team of staff, driving performance with motivational strategies to exceed sales targets.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
Internet CafeKollam, India
Computer Data Entry Operator
11.2016 - 01.2017
Job overview
- Ran and maintained various machines such as desktops, printers and sorters.
- Installed new hardware, software updates and security patches.
- Operated computers and data processing equipment in line with established procedures.
- Performed continuous checks on data access types and file permissions.
Agriculture OfficeKollam, India
Computer Data Entry Operator
09.2015 - 05.2016
Job overview
- Ran and maintained various machines such as desktops, printers and sorters.
- Installed new hardware, software updates and security patches.
- Operated computers and data processing equipment in line with established procedures.
- Performed continuous checks on data access types and file permissions.
- Access the applications received and forward it to the concerned authorities.
- Liase with applicants and concerned authorities regarding application status.
- Distributed batch job reports to concerned authorities.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Encouraged customer feedback to deliver information to management for process improvements.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Supported executive leadership and office staff by managing operational workflow.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Generated weekly and monthly reports for managers.
- Adhered to data integrity and security policies by protecting information.
- Practiced confidentiality with information to comply with privacy guidelines.
- Photocopied, scanned and printed relevant data for manager.
MUPS SchoolKerala, India
Computer Teacher
06.2013 - 04.2015
Job overview
- Reviewed and downloaded any important software updates useful in smooth running of school computers.
- Helped students and staff members troubleshoot any technical issues.
- Conducted teacher training workshops on uses of technology in classrooms.
- Checked and confirmed computer laboratory remained free from food and drinks at all times.
- Planned lessons and generated materials to promote ICT development.
- Updated parents on student progress by completing reports and conducting meetings in line with school policy.
- Prepared students annually for examinations, capturing pass rate.
- Handled student behaviour issues as per school policy to maintain order in class.
- Confirmed internet in classroom was used only for appropriate educational purposes.
- Evaluated student performances in class and on tests and provided feedback.
Education
Nityasahaya Matha Girls High SchoolKottiyam, Kollam, Kerala
SSLC
Federal CollegeKollam, Kerala
Higer Secondary from Humanities
Indian Computer AcademyKollam, Kerala
Diploma from Computer Teachers Training
University Of KeralaKerala
Bachelor of Commerce from Commerce
Skills
- Persuasive negotiations
- Complaint handling
- Purchase assistance
- Conflict resolution
- Sales enquiry handling
- Sales negotiating
- Telesales techniques
- Relationship-building
- Administrative support
- Sales expertise
- Inventory control
- Product sales optimisation
- Creative problem solving
- Written and verbal communication skills
- Excel proficiency
- Cash handling
- Microsoft Office
- Customer loyalty building
- Complaint resolution
- Basic computer knowledge
- Problem solver
- Team management
- Adaptive team player
- Results oriented
- Multi-line phone talent
Languages
English
Fluent
Hindi
Advanced
Malayalam
Native
Tamil
Upper intermediate
Hobbies
Travel; Writing; Music; Movies
Timeline
Sales Manager
PNB Metlife
05.2017 - 05.2018
Computer Data Entry Operator
Internet Cafe
11.2016 - 01.2017
Computer Data Entry Operator
Agriculture Office
09.2015 - 05.2016
Computer Teacher
MUPS School
06.2013 - 04.2015
Nityasahaya Matha Girls High School
SSLC
/2005
Federal College
Higer Secondary from Humanities
/2007
Indian Computer Academy
Diploma from Computer Teachers Training
/2008
University Of Kerala
Bachelor of Commerce from Commerce
/2012
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