Nisha Gurjar

• Successfully managed multiple overseas customers independently

• Improved customer retention through proactive communication

• Manage key UK and European customer accounts for export business

• Coordinate orders, deliveries, and shipment schedules

• Handle customer queries, objections, and price negotiations

• Track containers, stock availability, and delivery timelines

• Build long-term relationships to ensure repeat business

• Monitored shipment schedules and coordinated with suppliers to ensure timely deliveries, increasing reliability and minimizing customer order delays.

• Generating sales and increasing business by maintaining good relationships with existing customers
• New customer development
• Market analysis and gathering information for new products
• Production planning as per the schedules shared by the customer
• Coordination with the documentation and logistics to ensure timely delivery of documents and containers at the destination and avoid any demurrage and detention charges
• Immediate problem-solving of the customer
• Generating Sales orders, proforma invoices, and tracking of documents and container
• Preparation of exhibitions and finalizing the booth design.