Badminton
NISHA JOSEPH
Dubai,UAE
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Business Development Manager
MarketingJuly, Moris Public Relation
01.2020 - Current
- Optimized business growth and development, in addition to improving team performance and communication
- Increase revenues 40% through the development of growth strategies, plan management, and improving client relations
- Gain new clientele by launching numerous creative marketing strategies
- Plan and write detailed business proposals by following domestic and international trends
- Serve as a subject matter expert showcasing extensive knowledge of company products and value proposition resulting in consistent and increased sales of 20%
- Chosen as a Team Lead and negotiator for meetings with stakeholders
- Research of business opportunities and viable income streams, creating a niche revenue stream
- Increased efficiency by identifying and mapping business strengths and customer needs and reporting on successes and areas which need improvement.
Digital Marketing Executive
Pure Blue Sustainability
01.2019 - 06.2020
- Sustainability
- Provided marketing assistance, including creation, communication, and development towards successful and efficient marketing efforts, resulting in greater sales
- Increased client base 30% by contacting potential customers for prospective collaborations
- Managed website development using WordPress, keyword research & copywriting; provided creative ideas for content marketing and website updates
- Created improved social media management and creative growth strategies resulted in an increase of 200% engagement
- Collaborated with designers to improve user experience
- Formulated strategies to build a lasting digital connection with consumers
- Measured the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
- Acquired insight into online marketing trends and keep strategies up to date & maintained partnerships with media agencies and vendors.
Contact Centre Team Lead | Senior Officer
Dubai Electricity & Water Authority
01.2008 - 06.2019
- Managed the department's conservation outreach & engagement for multiple stakeholders, including government, semi-government and educational sectors
- Conducted regular review of all call center agents' performance and organized training sessions for underperformers resulting in an increase in performance by 30%
- Dubai Electricity & Water Authority, Continued
- Managed the call center daily and set targets for all other call center agents to meet based on quality reviews, motivating staff to improve
- Scheduled and organized shift patterns for other team members to ensure that customers are never left unattended
- Monitored all calls to ensure that due procedures and quality standards are strictly adhered to
- Trained all agents and consistently assisted with recruiting new agents to keep at optimal staff levels
- Assisted the unit head on an operational and administrative level in developing product and service marketing projects, with methodical documentation to ensure deliverables and KPIs were met
- Involved with research, fact-finding, collation of data to develop unit-level business presentations, preparing minutes, post-campaign, and quarterly reports.
Education
Master of Business Administration - undefined
Manipal Academy of Higher Education
01.2010 - 01.2011
Bachelor of Business Administration - undefined
Manipal Academy of Higher Education
01.2007 - 01.2009
Skills
Brand ManagementCommunity EngagementDigital MarketingSocial Media MarketingCritical ThinkingProblem SolvingSustainability ExpertEmpathetic and PatientTeam LeaderEfficient ExecutionInnovation and CreativityClient RelationsKPI DevelopmentTechnical ExpertiseLANGUAGES
Campaign development
Campaign development
Relationship building and rapport
Key decision making
Product and service sales
Networking strength
Relationship building and management
Account management
Market understanding
Research
Vendor management
Sales expertise
Business development and planning
Marketing
New Business Development
Performance metrics
Strategic planning
Staff Management
Revenue Generation
Accomplishments
- Awarded Distinguished team award for Green Bill from CEO & MD of Dubai Electricity & Water Authority
- Actively involved in UAE, Dubai, and DEWA environmental campaigns like Earth Hour, WETEX, Dubai Solar Show, Go Green, Let's Make This Summer Green, Neighborhood Campaign, and Ideal Home Campaign
Certification
London CPD Certification - UK from London International Studies and Research Center
Additional Information
- HONORS & AWARDS , Distinguished Team Award for Green Bill (2012)
Interests
Swimming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Business Development Manager
MarketingJuly, Moris Public Relation
01.2020 - Current
Digital Marketing Executive
Pure Blue Sustainability
01.2019 - 06.2020
Master of Business Administration - undefined
Manipal Academy of Higher Education
01.2010 - 01.2011
Contact Centre Team Lead | Senior Officer
Dubai Electricity & Water Authority
01.2008 - 06.2019
Bachelor of Business Administration - undefined
Manipal Academy of Higher Education
01.2007 - 01.2009