Highly experienced executive administrative professional with a 19-year track record in operational coordination, planning, and support. Proven expertise in handling confidential information, adhering to strict processes, and achieving ambitious goals. Excels in fast-paced environments, consistently delivering results under pressure and meeting tight deadlines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Coordinator
Gulf Drug LLC_Hospinorm
12.2010 - Current
Rapport and trust building, Individualized service plans, Documentation and reporting, Invoice preparation, Report development
Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile
Enhanced project transparency and accountability with rigorous evaluation and record-keeping
Developed organizational policies for administrative oversight and internal controls
Updated project documentation, providing accurate and accessible information for stakeholders
Maintained project management software to optimize task tracking and workflow management
Led and managed administrative staff to maintain smooth daily operations
Controlled resources by department or project and tracked use in Maximo, CMMS, from IBM
Planned revenue generation strategies designed for growth
Maintained project schedules by managing deadlines and adjusting workflows to suit
Coordinated cross-functional teams to align project tasks with strategic objectives
Maximized communication and transparency between clients, internal departments and stakeholders
Collaborated with project teams in gathering user requirements and developing project plans
Administered project-related surveys, collecting valuable feedback for continuous process enhancement
Organized financial and operational data to help with yearly budgeting and planning.
Administrative Support Specialist
Wilhelmsen Ports Service
09.2007 - 11.2010
Scheduled office meetings and client appointments for team
Worked under the supervision and guidance of the project manager; became proficient in many project strategies
Designed individualized service plans that took into account clients goals and preferences
Handled incoming calls for staff, answering questions, directing calls and documenting messages
Kept and maintained accurate filing system for preservation of office information
Received, sorted and distributed incoming mail
Arranged filing systems for easy use and retrieval by personnel
Managed physical and digital correspondence while keeping information private and secure
Acted as main contact for staff and clients
Wrote professional letters, emails and memoranda for business communication.
Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
Admin & Operations Associate-Diving Division
Hydro Marine Services
04.2007 - 09.2007
Acts as a liaison between company and suppliers to ensure that all queries are dealt with in a timely manner
Coordinates the preparation and submission of Request for Proposals (RFPs) and other tender documents that are responsive to client requirements and in compliance with company objectives are completed in a timely manner
Collates and ensures proper documentation within the tendering and contract process
Served as main point of contact for customers, providing high levels of customer service to maximize sales potential
Coordinated events by managing budget, logistics and event support
Compiled operational data and prepared reports, presentations and correspondence.
Tele Sales and Admin Executive
International Grain Silos -Freezone
05.2005 - 08.2005
Answered customer inquiries with excellent customer service skills
Managed approximately more than 30 incoming calls, emails, and faxes per day for customers.
Promoted current services and offers using expert product knowledge
Created timely follow-up alerts for increased sales conversions and completions
Recorded weekly sales calls and values on the record sheet
Established long-lasting customer relationships to maximize sales opportunities and repeat business
Trained and coached new starters and other sales team members to help meet team targets
Monitored market trends to remain ahead of competitor activity
We ordered prompt product dispatch to meet business delivery time frames.
Handled confidential information carefully, ensuring sensitive data was protected from unauthorized access.
Education
Doctor of Philosophy - HEALTHCARE MANAGEMENT
Banasthali Vidyapith
JAIPUR, INDIA
06.2024
Master of Business Administration - Operations Management