Nisha Mathew
Dubai,UAE
Summary
Relationship Officer with expertise in cultivating and maintaining client relationships. Achieved significant improvements in customer satisfaction and retention through personalized service and effective communication strategies. Delivered tailored solutions that enhanced client experience and loyalty. Proficient in conflict resolution and building long-term partnerships.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Agency Relationship Officer
RAKBANK
Dubai, UAE
2016.05 - Current
- Recovered outstanding debts by evaluating financial statements and debtor capabilities.
- Established repayment terms based on thorough analysis of income and assets.
- Tracked payment schedules using computerized collection programs for compliance.
- Conducted investigations to locate debtors through database searches and system records.
- Communicated with customers to negotiate overdue payments and prevent litigation.
- Ensured adherence to timescales and regulatory requirements for account rehabilitation.
- Achieved monthly targets and Key Performance Indicators consistently.
- Input data into CRM systems while liaising with sales and operations teams to resolve queries.
Operations coordinator
Sunrise D&S FZE
Dubai, UAE
2015.02 - 2015.12
- Facilitated vendor coordination, resolving payment, terms, and delivery issues.
- Developed an updated marketing programmed to enhance international and local impact.
- Ensured compliance of office administrative operations with government laws, company policies, and professional standards.
- Managed sensitive data, including project contracts of current and past clients.
- Composed inter-office project summaries, significantly improving productivity among mid-level staff.
- Organized office operations and procedures, including LPOs, tender documents, and legal activities.
- Acted as liaison between organization and corporate clients to address complaints and queries.
- Recorded office expenditure, managed budget, and maintained supplies to optimize inventory levels.
Trainee
Govt Labour Commission
Port Blair, India
2014.05 - 2014.09
- Maintained personal files and documentation for all employees.
- Managed attendance records and leave systems in collaboration with HR manager.
- Explained policies, procedures, and benefits to new employees, outlining expectations clearly.
- Created job descriptions and advertised on job portals and newspapers to attract candidates.
- Coordinated with functional heads and project managers to facilitate successful hiring processes.
- Compiled data for annual salary reviews and performance appraisal analyses, including bonus calculations.
- Addressed employee grievances regarding attendance and salary, providing necessary guidance.
- Recorded and monitored attendance diligently to ensure punctuality across the organisation.
Education
Bachelor of Engineering - Information Technology
Vinayaka Mission
India 2008.06 - 2012.05
Master of Business Administration - Human Resource & Finance
Jyoti Nivas College Autonomous
India 2013.08 - 2015.01
Skills
- Financial product knowledge
- Target-Driven mindset
- Time management efficiency
- Knowledge of banking regulations
- Understanding of financial products
- Customer relationship management software
- CRM software expertise
- Multitasking capability
- Crisis handling aptitude
- Financial advising competency
- Risk assessment capabilities
- Customer relationship management
Languages
English
Fluent
Hindi
Fluent
Malayalam
Intermediate
Accomplishments
Best Employee Awards - 7 - 8 times in a Year
Timeline
Agency Relationship Officer
RAKBANK
2016.05 - Current
Operations coordinator
Sunrise D&S FZE
2015.02 - 2015.12
Trainee
Govt Labour Commission
2014.05 - 2014.09
Master of Business Administration - Human Resource & Finance
Jyoti Nivas College Autonomous
2013.08 - 2015.01
Bachelor of Engineering - Information Technology
Vinayaka Mission
2008.06 - 2012.05