Nisha Thakur

Managed two properties in Dubai, enhancing operational efficiency at Knight Castle Hotel 5* and Knight Armour Hotel 4*.

• Conducted regular meetings with department heads to provide operational updates and foster collaboration.
• Negotiated rates with travel agencies to maximise profit margins and enhance booking levels.
• Implemented dynamic pricing strategies, boosting room yield and occupancy rates.
• Trained team members on performance enhancement, improving overall productivity.
• Maintained accurate records of bookings and forecasts, preventing overbooking issues.
• Addressed customer complaints promptly, increasing loyalty and encouraging repeat bookings.
• Updated reservation policies, leading to fewer cancellations and no-shows.
• Managed large groups and events bookings with ease and efficiency.
• Developed promotional strategies for higher room occupancy during off-peak seasons.
• Kept up-to-date inventory records to avoid overbooking issues.
• Collaborated closely with sales team on corporate bookings, enhancing business relationships.
• Participated actively in weekly revenue meetings, shared valuable insights.

Specializes in the management of all Hospitality Business, Real Estate, Holidays Homes. Four Apple Management Company with 10 Leading properties in Dubai with one International chain Best Western Plus Pearl Creek Hotel4*, 4 stars to budget hotels with all the luxuries and amenities. All Family-oriented hotels.

Managed operations for 17 hotels in Dubai, overseeing all aspects of hospitality, from guest services and revenue management to staffing and marketing

Emergency Helpline Service- 102, India

Emergency Helpline 108, India