Lending System Knowledge
NISHAD MEERANSHA
BANKING
DUBAI,DU
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Manager of Operations
ARAB COMPANY FOR SHARED SERVICES
ACADEMIC CITY, DUBAI
2019.10 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Ensure that BAU is monitored and controlled properly as per P&P. Daily recon related to the Loans & FD, Check and sign daily related transactions efficiently within the applied P&P and in accordance with the approved levels of authorities. Co-ordinate with IT for the resolutions of any system issues
Assistant Manager
Arab Company For Shared Services
Academic city, Dubai
2018.03 - 2019.09
- Controlling retail & corporate loans processing, ensuring accurate and efficient processing. Ensuring following up on all retail & corporate pending issues with concerned parties.
- Leading and Ensuring staff adherence to policies and procedures and operational risk framework. ensuring and following up on issues/findings highlighted in audit reports and participating in setting the audit action plan.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Section Leader
Arab Company For Shared Services
Academic City, Dubai
2014.01 - 2019.03
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Check and validate all loans transactions & ensure accurate & efficient processing in accordance to P & P , Check all loans applications received to ensure accurate & efficient processing in accordance to P & P and validate related data on system.
- Conduct physical loans reconciliations as per P&P , Monitor & ensure proper processing of loans as per P & P.
- Prepare and deliver requested periodical reports. Follow up on all daily related reports and ensure proper handling and execution and ensure that all inquiries cases and amendments are resolved and processed in coordination with concerned dept.
- Check and verify transactions related to personal loans, Auto loans & Housing Loans.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
Officer
Arab Company For Shared Services
Academic City , Dubai
2008.05 - 2014.03
- Disbursement of Retail loans, early settlements, Partial settlements, Deferment of Installments Etc.
- Ensure a high level of processing efficiency and accuracy in posting of loan accounts into the system, while adhering to strict time deadlines in all process.
- Acceptance to new ideas and procedures by remaining flexible and a good team player.
- Active member in testing and implementation of new DDS (DIRECT DEBIT SYSTEM) adopted by UAE Central Bank.
- Knowledge in creating manual DDS3XX, series messages for DDS 3xx series (loans).
- Planning and delivering training, including inductions for new Staff.
- Investigating all the issues related to LOANS. (RETAIL AND CORPORATE).
- Ensure that the accuracy of processing is maintained to the highest standards. Adherence to the organization’s Code of Conduct.
- Educate processors on procedures/processes by ongoing communication with all Officers. Ensure archival/retrieval procedure for all documents is followed.
- Checking & reviewing of files for the validity and authenticity of the documents. Co-ordination with sales dept/countries for document related queries.
- Ensure the loan settlement and prepayments are done in the system and charges collected as per laid down policies and procedures, ensure all loan related servicing like address change, deferral, rescheduling are attended and posted into the system as per the laid down policies and procedures.
- Ensure excess fees collected/entries reversed in the system and verify proper delegated authority signed off on the required document.
- Ensure all Account Opening Activities and (Amendments) like Opening Account, ATM, Internet Banking, Hala Arabi Services (Phone Banking), Chq Book Issuance and Signature Capture is done accurately as per the instruction received from the customer.
- Ensure all settlement related to principle and interest and new loans for corporate loans is processed at highest levels of accuracy.
- Ensure all the transaction related to internal transfers is processed without any operation losses.
Junior Officer
UAE Exchange Center, LLC
Al quoz, Dubai
2007.06 - 2008.05
- Daily cash transaction in local and major foreign currencies worth more than 2.5 million.
- Managing and supervising staff and office.
- Having fair knowledge of fake currencies notes.
- Visiting labor camps for marketing our products and services.
- Having good conducts with customers.
- Forwarding daily sales purchase of FC and local currency to the management.
- Taking daily rates Solving customer complains.
- Making deal for foreign currencies with exchange houses and banks.
- Making draft, telex transfer, western union
Education
Masters in International Business
Sree Narayana Guru College
Coimbatore 2003.06 - 2005.05
B.Com
Co-operative Arts Ans Science College
Palakkad 2000.08 - 2003.06
Pre Degree
Co-operative Arts And Science College
Palakkad 1997.08 - 1999.06
SSLC
B.E.M.High School
Palakkad 1995.06 - 1996.05
Skills
Project development and life cycle
Management information systems
Work flow planning
Project Management
Advanced training in [Software Program]
Staff Management
Risk management
Report generation
Operations management
Software
Timeline
Manager of Operations
ARAB COMPANY FOR SHARED SERVICES
2019.10 - Current
Assistant Manager
Arab Company For Shared Services
2018.03 - 2019.09
Section Leader
Arab Company For Shared Services
2014.01 - 2019.03
Officer
Arab Company For Shared Services
2008.05 - 2014.03
Junior Officer
UAE Exchange Center, LLC
2007.06 - 2008.05
Masters in International Business
Sree Narayana Guru College
2003.06 - 2005.05
B.Com
Co-operative Arts Ans Science College
2000.08 - 2003.06
Pre Degree
Co-operative Arts And Science College
1997.08 - 1999.06
SSLC
B.E.M.High School
1995.06 - 1996.05