NISHAM MARAKKAR
ABU DHABI,And
Summary
Target-driven Assistant Manager/ Corporate team leader with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager - Corporate Travel & Leisure
Air Travel Enterprises & Tourism LLC
Abu Dhabi, UAE
11.2011 - Current
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Plan,develop and implement corporate travel policy for the company
- Improving operational management systems, processes and best practices
- Manage budgets and forecasts
- Train, supervise and assign staff with duties and responsibilities to achieve the set targets and goals for the company
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Providing travel guidelines and itinerary suggestions for VIP and corporate guests
- Perform all kind of reservation and travel planning procedures
- Attend conferences to maintain familiarity with tourism trends
Senior Travel Consultant
Kish Travel & Tourism Abu Dhabi
Abu Dhabi, United Arab Emirates
02.2008 - 11.2011
- Handling reservation and ticketing for walk in and corporate clients
- Provide travellers with relevant information and useful travel/holiday material (guides, maps, event programs etc)
- Promoting and marketing travel products from trade partners such as thomas cook, trafalgar, cosmos etc
- Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Coached and mentored junior consultants to constantly meet and exceed monthly sales targets.
- Create and update electronic records of clients and maintain relationships with key personals
Education
Master of Business Administration - Aviation
Bharathiar University
Coimbatore 08.2016 - 06.2019
Bachelor of Arts - English literature
Periyar university
Salem 07.2012 - 04.2016
Diploma of Education - Aviation
Patriot Aviation College
Thrissur 03.2016 - 04.2017
Skills
- Experienced travel and tourism professional with over 15 years industry experience
- Target motivated
- Knowledge of GDS reservation such as Amadeus , Sabre and Galileo
- Negotiation skill and outstanding customer service
- Knowledge of alternate travel
- Friendly and professional relationship with trade partners
- Inspiring leadership and operational support
Languages
English
Fluent
Arabic
Upper intermediate
Hindi
Advanced
Malayalam
Native
Tamil
Advanced
Timeline
Master of Business Administration - Aviation
Bharathiar University
08.2016 - 06.2019
Diploma of Education - Aviation
Patriot Aviation College
03.2016 - 04.2017
Bachelor of Arts - English literature
Periyar university
07.2012 - 04.2016
Assistant Manager - Corporate Travel & Leisure
Air Travel Enterprises & Tourism LLC
11.2011 - Current
Senior Travel Consultant
Kish Travel & Tourism Abu Dhabi
02.2008 - 11.2011
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