Nishan Ramanathan
Senior Mortgage Consultant
Summary
Seasoned banking professional with over 9 years of retail sales experience, currently excelling as an Senior Mortgage Consultant. Skilled in team management, maintaining team members, and consistently surpassing set targets. Proficient in Excel, Word, Oracle, CSR, CRM, HUB, Finance, Financial products, Marketing, Costing, Advertising, customer service, Advice Based Solutions, Client Centricity, Client Discovery, Collaboration, Critical Thinking, Curiosity, Data Analysis, and Digital Literacy. Fluent in multiple languages with a diverse skill set in banking and finance to effectively connect with a wide range of clients.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
6
6
Languages
Work History
Senior Mortgage Consultant
Derby Mortgages
01.2025 - Current
- Achieved a mortgage loan disbursal of AED 9.7 million since January 2025.
- Manage and lead a high-performing sales team, consistently surpassing monthly targets.
- Provide expert mortgage advice to clients, ensuring tailored financial solutions.
- Utilize the Huspy portal for seamless mortgage processing, lead tracking, and documentation flow.
- Coordinate with multiple banks and underwriters to ensure smooth and timely mortgage approvals.
- Monitor and drive team performance through daily check-ins, training sessions, and strategic goal-setting.
- Maintain high levels of client satisfaction through transparent communication and personalized service.
- Skilled in using CRM systems, Oracle, Excel, and the Huspy platform to track pipelines and optimize sales efficiency.
Assistant Team Leader
ADCB Channel Partner
01.2023 - Current
- Expertly led team operations, consistently surpassing set targets through effective management and motivational skills.
- Proficient in leveraging advanced knowledge of Excel, Word, Oracle, and CRM tools to optimize team performance.
- Demonstrated mastery in financial products, marketing strategies, costing, and advertising to drive business growth.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Streamlined selling processes, providing robust support to executives and overseeing critical business functions.
- Skillfully supervised task completion, ensuring high-quality standards and adherence to deadlines.
- Contributed to recruitment efforts, identifying top talent to fortify team capabilities.
- Efficiently generated comprehensive reports, aiding in strategic decision-making and operational transparency.
Relationship Officer
ENBD Loans
12.2022 - 05.2023
- Company Overview: SMART UNION DSS
- Maintains monthly new sales targets
- Loan & Credit card application and approvals handling
- Maintains cold calling and customer followups and increase the customer base.
- Establish and maintain good relationships with exciting customer.
- Intelligent and improvising skills to handle clients objections/questions/queries in any way.
- Maintain a high level of daily calls and daily closures.
- SMART UNION DSS
Branch In charge (Leasing)
HNB Finance PLC
01.2020 - 05.2022
- Achieve monthly new sales targets through strategic planning and execution.
Senior business development officer
HSBC BANK
11.2018 - 01.2020
- Provide transportation services while also assisting with filing and document.
- Management tasks within an organization responsible for safely driving company vehicles, delivering documents, and maintaining organized filing systems
- Organize and maintain physical and digital filing systems to ensure easy retrieval and proper documentation.
- Sort and file documents according to established filing protocols and categories.
- Ensure accuracy and completeness of filing by verifying document names, dates, and relevant information.
- Assist in archiving and purging outdated or unnecessary documents.
Retail Store Advisor
Vodafone Qatar
07.2014 - 09.2018
- Maximized product exposure and sales through strategic shelf merchandising.
- Proactively engaged customers, providing expert advice to support informed purchasing decisions.
- Delivered comprehensive customer service, including seamless return processing and detailed product knowledge.
- Resolved customer complaints with empathy, upholding a positive brand image.
- Surpassed sales goals through exceptional service and commitment to customer needs.
- Kept inventory levels optimal on the sales floor, restocking as needed to guarantee product availability.
- Managed cash register operations, oversaw daily financial transactions, and maintained an orderly store environment.
Personal Banking Advisor
HSBC BANK
11.2012 - 02.2014
- Provided expert financial advice, resolving client issues and promoting trust in banking services.
- Proactively targeted potential clients, effectively cross-selling banking products to diversify portfolios.
- Skillfully managed customer complaints, delivering prompt resolutions tailored to individual needs.
- Drove the sales process from lead generation to deal closure, demonstrating strong closing abilities.
Education
Certificate in banking and finance -
Institute of Bankers Sri Lanka
Advance level (Completion) - undefined
Highland's Collage
MBA - Major in Marketing
University of Southern Queensland (UniSQ Australia)
Sri Lanka06-2022
Skills
Business Development
Effective Communication
Systems accessibility
Oracle
CSR
CRM
HUB
Finance
Expertise in financial products
Awards
- Shukran Star Award, Vodafone, 01/01/17
- BEST TNPS, Vodafone, 01/01/16
Personal Information
- Date of Birth: 07/14/89
- Nationality: Sri Lankan
- Marital Status: Single
Timeline
Senior Mortgage Consultant
Derby Mortgages
01.2025 - Current
Assistant Team Leader
ADCB Channel Partner
01.2023 - Current
Relationship Officer
ENBD Loans
12.2022 - 05.2023
Branch In charge (Leasing)
HNB Finance PLC
01.2020 - 05.2022
Senior business development officer
HSBC BANK
11.2018 - 01.2020
Retail Store Advisor
Vodafone Qatar
07.2014 - 09.2018
Personal Banking Advisor
HSBC BANK
11.2012 - 02.2014
Advance level (Completion) - undefined
Highland's Collage
Certificate in banking and finance -
Institute of Bankers Sri Lanka
MBA - Major in Marketing
University of Southern Queensland (UniSQ Australia)