Reading Books
Nishan Shrestha
IT Help Desk
Doha
Summary
Friendly Help Desk officer with three and half years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
IT Help Desk Officer
Carrefour
Doha
06.2019 - Current
- Acting as Tier 1 for all IT & technical queries.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Configured hardware and granted system permissions to new employees.
Education
Bachelor of Science - Information Technology
Asian College of Higher Studies
Kathmandu, Nepal 11.2013 - 01.2017
High School Diploma -
National School of Science H.S School
Kathmandu, Nepal 05.2011 - 08.2013
Skills
Support Ticket System Management
undefinedInterests
Playing basketball
Dancing
Computing and E-learning
Timeline
IT Help Desk Officer
Carrefour
06.2019 - Current
Bachelor of Science - Information Technology
Asian College of Higher Studies
11.2013 - 01.2017
High School Diploma -
National School of Science H.S School
05.2011 - 08.2013
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