Summary
Overview
Work History
Education
Skills
General - Languages
Personal Information
Certification
Work Availability
Languages
Work Preference
Interests
Timeline
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Nishant Jand

Nishant Jand

Customer Support Executive
Abu Dhabi

Summary

Dedicated and skilled Customer Service Professional with over 8 years of successful client services, management, and leadership experience. Committed to enhancing the customer experience through reliable product education, timely assistance, constructive feedback, and effective conflict resolution. An enthusiastic and personable individual who enjoys cultivating lasting relationships and fostering product loyalty. Passionate about contributing to organizational success and enhancing brand reputation by delivering truly memorable customer service.

Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

11
11
years of professional experience
2
2
Certificates

Work History

Senior Executive Customer Support

Technoweb Solutions
06.2019 - 02.2025
  • Handled 100+ customer interactions daily via phone, chat, and email with a focus on timely resolution and satisfaction.
  • Maintained and updated CRM records, reducing average response time by 20%.
  • Improved customer retention to 95% through proactive complaint resolution.
  • Processed over 200 monthly orders with a 30% reduction in processing errors.
  • Mentored and onboarded 50+ new employees, increasing team productivity by 25%.
  • Participated in client meetings and closed over 10 deals per quarter, contributing to a 30% rise in sales.

Technical Support Engineer

Tarangan Solutions
03.2016 - 02.2019
  • Provided frontline support for POS retail systems, reducing downtime by 20%.
  • Guided users through software troubleshooting and training, elevating satisfaction rates.
  • Diagnosed and resolved hardware/software issues, decreasing recurring problems by 25%.
  • Escalated and documented software bugs, improving system reliability by 15%.
  • Responded to 50+ technical queries daily with a 30% increase in resolution speed.

Assistant Agent

Department of Posts
11.2013 - 01.2016
  • Managed over 100 monthly accounts and supported financial transactions with 100% accuracy.
  • Facilitated recurring deposit collections and closures, streamlining daily operations.
  • Played a key role in increasing new account openings by 20%.

Education

HSC -

BYK College of Commerce
Nashik, India
02-2011

SSC -

Pet Oxford High School
Mumbai, India
03-2008

Bachelor of Computer Applications - Computer Applications

Adarsh Vishwa Vidyalaya
Delhi, India
3 2014 -

Skills

Technical Proficiency: MS Office, CRM

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General - Languages

  • English
  • Hindi
  • Punjabi
  • Marathi

Personal Information

  • Date of Birth: 04/09/92
  • Marital Status: Unmarried

Certification

RHCSA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceHealthcare benefitsPersonal development programsCompany CultureWork from home optionPaid sick leave4-day work week

Interests

Musical Instruments and Gaming

Timeline

Senior Executive Customer Support

Technoweb Solutions
06.2019 - 02.2025

Technical Support Engineer

Tarangan Solutions
03.2016 - 02.2019

Assistant Agent

Department of Posts
11.2013 - 01.2016

HSC -

BYK College of Commerce

SSC -

Pet Oxford High School

Bachelor of Computer Applications - Computer Applications

Adarsh Vishwa Vidyalaya
3 2014 -

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Nishant JandCustomer Support Executive