Nishanth Shashidhar
Enterprise Account Manager
Abu Dhabi,United Arab Emirates
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Also,offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Individual with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
Certifications
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Enterprise Account Manager
Huawei
Dubai/Abu Dhabi, United Arab Emirates
02.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managing all activities of the entire sales cycle i.e. from lead generation to acquisition of the account, which involves conducting meetings, making presentations, negotiating, and balancing acquisition while maintaining organization’s profit interest.
- Maintaining strong working knowledge of products/services and respective marketplaces, including regulatory trends, competitor strategies, product growth and general economic conditions.
- Responsible for End to End Account Management, Relationship building.
- Responsible for penetration of all Line of Business of Huawei Enterprise into an account.
Enterprise Account Manager
Alpha Data
Abu Dhabi, United Arab Emirates
12.2012 - 02.2021
- Managing all activities of the entire sales cycle i.e. from lead generation to acquisition of the account, which involves conducting meetings, making presentations, negotiating, and balancing acquisition while maintaining organization’s profit interest.
- Handling Education accounts for Alpha Data in Abu Dhabi.
- Part of Microsoft surface team at Alpha Data from the day the device was launched in this region.
- Responsible for End to End Account Management, Relationship building.
- Responsible for penetration of all Line of Business of Alpha Data into an account.
- Leading & driving all the customer engagements / initiatives.
- Maintaining strong working knowledge of products/services and respective marketplaces, including regulatory trends, competitor strategies, product growth and general economic conditions.
Technical Support Engineer
VeriSign
Bangalore, Karnataka
03.2010 - 07.2010
- Conducted survey and diagnosed technical issues, computed suitable solutions and created tickets via Oracle ticketing tool for VeriSign employees.
- Performed data backups and disaster recovery operations. Planned, coordinated, and implemented security measures in order to protect data, software, and hardware.
- Liaised with end system users and systems and software developers to ensure that all the systems and software are installed and utilized effectively, coordinated and updated the line managers on the status of projects undertaken.
- Inspected installed systems and directed modifications to ensure operational performance meets specified standards and regulations and thus, ensured technical superiority.
- Offered fundamental training for effective and optimum use of such systems and software installed. Assisted and resolved any troubleshoot problems arising thereof.
- Facilitated Team leader in handling contingencies and call queues maintained and administered computer networks and related computing environments like computer hardware, system software, applications, etc., to entail a smooth flow of business transactions.
- Operated master consoles in order to monitor the performance of computer systems and networks, and coordinated computer network access and use.
Technical Support Engineer
Hewlett Packard
Bangalore, Karnataka
09.2008 - 02.2010
- Monitored and maintained computer system and networks for the organization and administered requisite user accounts in Active Directory and AS 400.
- Provided troubleshooting assistance for technical issues (hardware/software) in operating systems like Windows XP, Windows 7 in addition to network issues, employee login problems and wireless issues.
- Managed an array of activities like providing security validation for software installations and network screening, working on remedy ticketing tool, with complete conformance to ITIL service management practices.
- Proficiently managed high priority network outage issues and striven to increase the effectiveness of support experience and thus improved the commissioning process.
- Provisioned strong technical assistance to employees of Unilever from Singapore, Australia, New Zealand and certified smooth running of computer systems while ensuring users get maximum benefits from them.
Internships & Other Professional Experiences
Browne and Mohan Management Consultants - CIBER IT
Bangalore, Karnataka
07.2007 - 06.2008
- Assistant Consultant (Strategy and Marketing), Browne and Mohan Management Consultants, May 2012 - July 2012, Bangalore, India.
- Internship at CIBER IT, consulting and software service, India.
Education
MBA - Marketing
Birmingham City University
Birmingham, UK 01.2011 - 06.2012
Bachelors of Engineering - Electronics And Communications Engineering
Sir M Visvesvaraya Institute of Technology
Bangalore, India 01.2004 - 01.2008
Skills
Managing accounts
Certification
Artificial Intelligence: Implications for Business Strategy - MIT Sloan School of Management
Timeline
Enterprise Account Manager
Huawei
02.2021 - Current
Artificial Intelligence: Implications for Business Strategy - MIT Sloan School of Management
01-2021
Enterprise Account Manager
Alpha Data
12.2012 - 02.2021
MBA - Marketing
Birmingham City University
01.2011 - 06.2012
Technical Support Engineer
VeriSign
03.2010 - 07.2010
Technical Support Engineer
Hewlett Packard
09.2008 - 02.2010
Microsoft Certified Professional.
06-2008
Internships & Other Professional Experiences
Browne and Mohan Management Consultants - CIBER IT
07.2007 - 06.2008
Bachelors of Engineering - Electronics And Communications Engineering
Sir M Visvesvaraya Institute of Technology
01.2004 - 01.2008
• Mathematics Olympiad certificate conducted by Delhi Association of Mathematics Teachers
06-2003
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