NISHANTH VIJAYAN

• Drove team productivity by setting clear objectives and expectations.
• Cultivate and manage high-value relationships with a portfolio of corporate and high-net-worth clients, ensuring personalized financial solutions aligned with client objectives.
• Identify cross-selling and upselling opportunities across retail banking, wealth management, and investment products to maximize client value and revenue generation.
• Conduct regular portfolio reviews and financial assessments to proactively address client needs and provide tailored advice on market trends, risk, and investment opportunities.
• Collaborate with internal teams including credit, compliance, and product units to deliver seamless banking experiences and maintain adherence to regulatory standards.
• Drive business development initiatives through strategic networking, referrals, and targeted marketing campaigns to expand the client base.
• Achieved consistent growth in Assets Under Management (AUM) and client satisfaction through a consultative and customer-centric approach.

• Built and maintained strong relationships with individual and corporate clients, ensuring high levels of customer satisfaction and retention.
• Promoted and sold financial products such as personal loans, credit cards, and insurance based on client needs and eligibility.
• Conducted regular follow-ups with clients to evaluate service satisfaction and explore new financial opportunities.
• Processed loan applications and coordinated with back-office teams to ensure timely approvals and disbursements.
• Maintained up-to-date knowledge of financial products, policies, and market trends to offer clients tailored solutions.
• Achieved and exceeded monthly sales targets through proactive client outreach and networking.
• Ensured full compliance with UAE Central Bank regulations and internal risk management policies.
• Delivered professional presentations and product pitches to potential clients and corporate partners.

Key Accomplishments as Assistant Manager Key Accomplishments as Senior Quality Analyst

• Led a high-performing team of 16, boosting productivity through clear goal setting, team empowerment, and a culture of continuous improvement.
• Improved customer satisfaction by translating feedback into strategic service enhancements.
• Designed and implemented an employee engagement program, significantly reducing turnover and elevating overall morale.
• Developed a robust training curriculum, enhancing technical proficiency and deepening product knowledge across the team.
• Analyzed financial data to introduce cost-saving strategies, optimizing budget usage and consistently surpassing KPIs ahead of schedule.
• Spearheaded advanced quality assurance initiatives, resulting in a 100% improvement in product quality and customer satisfaction.
• Established a comprehensive QA program, ensuring all deliverables met or exceeded high-quality standards.
• Implemented rigorous quality control protocols, maintaining compliance with critical product benchmarks.
• Created and analyzed weekly/monthly quality reports, producing data-driven quality packs for leadership review.
• Conducted in-depth error trend analysis, driving process enhancements and reducing recurring issues.
• Collaborated with Operations Managers in weekly quality reviews, aligning teams on metrics and accelerating continuous improvement.

• Collaborated with sales team to maximise product visibility and sales.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Provided top-notch support for increased customer satisfaction.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Assisted customers in making informed decisions by providing detailed product information.
• Maintained up-to-date knowledge, resulting in effective product promotion.

• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Facilitated customer loyalty programmes to enhance customer retention.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Enhanced communication channels through regular updates on company policies and promotions.
• Offered technical support, leading to enhanced user experience.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Performed administrative duties contributing towards smooth store operations.