NISHANTH VIJAYAN

Customer Relationship Management:
Developed strong working relationships with clients, resulting in a 30% increase in customer retention.
Responded promptly to customer inquiries and provided timely resolution, achieving 100% customer satisfaction.
Marketing and Strategy:
Developed and implemented customer segmentation strategies to enhance engagement and foster customer loyalty.
Researched and analyzed competitor activities to gain valuable insights into the competitive landscape.
Cross-functional Collaboration:
Collaborated effectively with cross-functional teams to conceptualize, develop, and successfully launch new products and services.

Team Management and Leadership:
Managed a team of 16 employees, setting clear goals and delegating tasks to ensure deadlines were consistently met.
Coached and mentored employees to enhance their skills and productivity, resulting in a measurable increase in team performance.
Customer Satisfaction and Improvement Strategies:
Analyzed customer feedback to pinpoint areas for enhancement, leading to improved customer satisfaction levels.
Developed and implemented strategies based on customer insights to enhance overall service delivery and satisfaction.
Employee Development and Engagement:
Established an employee engagement program that significantly boosted morale and reduced turnover rates.
Designed and implemented a comprehensive training program that enhanced employees' technical proficiency and product knowledge.
Financial Analysis and Cost Management:
Analyzed financial data to identify cost-saving opportunities, leading to the implementation of strategies that effectively reduced expenses.
Developed and monitored Key Performance Indicators (KPIs) to ensure goals were achieved within budget and on schedule.

Quality Assurance and Process Improvement:
Developed and maintained quality assurance processes resulting in an 100% improvement in product quality and customer satisfaction.
Implemented a comprehensive quality assurance program ensuring all deliverables met high standards of quality.
Created and implemented quality control measures to uphold product quality standards.
Reporting and Documentation:
Accountable for generating weekly and monthly quality reports for the team.
Created and managed quality packs for weekly and monthly reviews.
Error Analysis and Continuous Improvement:
Conducted error analysis to identify trends and patterns in errors, facilitating improvements in process efficiency.
Implemented measures to reduce repeated errors and improve team performance.
Team Collaboration and Communication:
Conducted weekly meetings with Operations team managers to discuss quality metrics, issues, and improvements.