Nishantha Walakuluge
Dubai
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Relations Officer
American Hospital Dubai
02.2021 - 03.2023
- Demonstrated the ability to prioritize tasks ensuring effective functioning of the Customer Relationship Management
- Greeted and assisted patients with check-in procedures. Responded to patient's needs assisting and directed them to appropriate departments
- Offered simple, clear explanations by applied administrative knowledge and courtesy to help clients and families understand hospital policies and procedures, patient's rights and responsibilities and available services
- Facilitated communication between patients and various departments and staff and ensured a smooth journey throughout patients visit
- Handled registration process and created medical records profiles in the EMR system
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Replied to patient's inquiries via email and telephone. scheduled appointments and filed medical records.
- Assisted in orientations of new staff members. Trained new staff on filing, phone etiquette and other office duties.
- Prepared and published effective work schedules for team members.
- Successfully managed walk in clinic with large groups of patients visits.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
Storekeeper
Pearl Coast International General Trading LLC
02.2020 - 08.2020
- Assisted the purchasing manager with the monthly inventory by preparing slow to not moving item list
- Assisted the accounts department with quarterly audits regarding inventory
- Managed receiving, storage, and distribution of stock items
- Supervised the logistics staff by assigning duties for receiving, issuing, transferring, and shipping of stock
- Handled inventory items and kept the warehouse inventory current and accurate
- Ensured the removal of defective or expired items from shelves and update manager on expiring items
- Maintained necessary records with accuracy of information while adhering to FIFO methods
- Ensured the cleanliness of the warehouse and maintained a safe working environment at all times
Commis-chef(Internship)
Shangri-La Hotel, Resorts & Restaurants
08.2018 - 02.2019
- Organized kitchen and stations for serving food in accordance with food safety hygiene and best practices
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained a high level of cleanliness by conducting cleaning and deep cleaning the kitchen, kitchen appliances, and utensils
- Receiving and storing provisions in accordance with relevant food safety and hygiene requirements
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Learned a variety of cooking methods, recipes, presentation, and portion control by assisting senior and head chef
- Participated in food tastings and taste tests.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Collaborated with staff members to create meals for large banquets.
- Maintained well-organized mise en place to keep work consistent.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Interacted with guests to obtain feedback on product quality and service levels.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Trained other new trainee kitchen staff and maintaining compliance with all health and safety, fire regulations, and corporate policies to ensure a clean and safe working environment
Sales Executive
Shades Creative Advertising
06.2014 - 12.2017
- Client relations management
- Prepared product and service quotations
- Prepared and process invoices and bills
- Delivered sales presentations
- Delivered proofs to clients for approval
- Prepared promotional content including sales plans, media kits, and contracts
- Offered clients a variety of options for art, formats, and features including samples
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Senior Stock Controller
Aminra Jewelers Pvt Ltd
11.2008 - 05.2014
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed gold purchase orders,Supervised Inventory management Shipping and receiving stock rotation.
- Developed strong communication and organizational skills through working on group projects with design team and workshop team.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Stock Controller
Raja Jewelers Pvt Ltd
09.2006 - 09.2008
- Assisted in processing gold purchase orders
- Oversaw receiving,labeled products,rotated stocks and inventory management
- Organizing stock based on showroom
- Contractor and vendor management
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Facilitated the design team and workshop
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Worked with customers to pack items according to specific desires and requirements.
Education
Management Diploma - International Hospitality
London School of Business & Finance
Singapore02.2019
A Positive And Professional Image - Hospitality
Singapore WorkForce Skills Qualification System
Singapore08.2018
F&B Safety And Hygiene Policies And Procedures - Hospitality
Singapore WorkForce Skills Qualification System
Singapre03.2019
Hospitality
Singapore WorkForce Skills Qualification System
Singapore08.2018
Hospitality
Singapore WorkForce Skills Qualification System
Singapore08.2018
Economics
Ananda College
Colombo 10, Sri Lanka06.2005
Skills
- Excellent written and verbal communication skills
- Excellent critical thinking, judgment, and decision-making abilities
- Proficient in using technology to enhance data and information management
- Ability to follow instructions and deliver quality results
- Strong problem-solving and analytical skills
- Thrive in a team environment and work well with others
- Ability to work under pressure in a fast pace environment
- Self-starter, who applies individual initiative to get the job done
- Possess an entrepreneurial spirit & a competitive attitude
- A desire for continuous learning and professional development
- Proven leadership and organizational abilities as well as time management skills
- Commitment to the production of high-quality customer service
- Strong interpersonal skills resulting in exceptional rapport with people
- Proven success in initiating, promoting, and maintaining strong interpersonal relations
- Able to deal courteously, professionally, and tactfully with clients and staff in a variety of circumstances
- Project Management Abilities
- Business Development Understanding
- Customer Service and Assistance
- Medical Terminology Knowledge
- Billing Adjustments and Refunds
- Document and Records Management
- Calm and Professional Under Pressure
References
Mr. Daniel Guevara Quintero
Executive Sous Chef, The Ritz-Carlton, Hong Kong.
Daniel.Quintero@ritzcarlton.com
Mr. Sivakumar James
Operation Manager, Shangri –La Hotel Singapore.
Sivakumar.james@shangri-la.com
Mr. Gayan Jayaratne
Lead DevOps Engineer, VIQ Solutions,CA.
Gjayaratne@viqsolutions.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only man who behaves sensibly is my tailor; he takes my measure anew every time he sees me, whilst all the rest go on with their old measurements, and expect them to fit me.
George Bernard Shaw
Timeline
Customer Relations Officer
American Hospital Dubai
02.2021 - 03.2023
Storekeeper
Pearl Coast International General Trading LLC
02.2020 - 08.2020
Commis-chef(Internship)
Shangri-La Hotel, Resorts & Restaurants
08.2018 - 02.2019
Sales Executive
Shades Creative Advertising
06.2014 - 12.2017
Senior Stock Controller
Aminra Jewelers Pvt Ltd
11.2008 - 05.2014
Stock Controller
Raja Jewelers Pvt Ltd
09.2006 - 09.2008
Management Diploma - International Hospitality
London School of Business & Finance
A Positive And Professional Image - Hospitality
Singapore WorkForce Skills Qualification System
F&B Safety And Hygiene Policies And Procedures - Hospitality
Singapore WorkForce Skills Qualification System
Hospitality
Singapore WorkForce Skills Qualification System
Hospitality
Singapore WorkForce Skills Qualification System
Economics
Ananda College
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