NISHIKANT KAKADE

Revenue Achievements and Performance

• Achieved AED 15M against a 12M budget for 2024 and AED 250,000 on New Year's Eve 2024.
• Increased covers by 21% from 2022 to 2023 and kept food & beverage costs below 1% of the YTD target.
• Achieved top guest satisfaction scores & LQA in the EHG group.
• Monitored daily activities to maximize performance and imple
• Maintained high service standards and organized staff training to meet service and financial goals.
• Conducted departmental meetings for clear communication of goals and managed 38 direct reports effectively.
• Leadership and Guest Relations
• Managed guest concerns professionally, even in the absence of the Operations Manager.
• Exceeded budgeted and forecasted KPIs while ensuring associates met performance expectations

• Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
• Increased team productivity with efficient work schedules and staff assignments.
• Maximised company profits through rigorous analysis and control of both portioning and wastsge.
• Established excellent rapport with customers via friendly and professional service.
• Fostered a positive working environment, leading to higher staff retention rate.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

Responsibilities and Duties

• Upsell food and beverages, assist coworkers and maximize sales opportunities.
• Offer professional, friendly service and compile rosters for business needs.
• Provide feedback on service behavior and ensure associates know menu details.

• Act as a guest service role model, fostering excellent customer relations and team atmosphere
• Handle guest cases courteously and professionally, demonstrating customer service and cash handling skills
• Minimize wastage and breakage by careful use of supplies and equipment
• Ensure compliance with food and beverage policies through training and supervision
• Check floats at the start of shifts and enforce accurate till procedures
• Efficiently manage guest orders, process payments, and perform cashiering duties using the Micros POS system.

• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands and manage bar inventory.
• Maintained a clean and organized bar, enhancing customer satisfaction.
• Collaborated with team members to provide seamless service during busy periods.

• Handle guest orders, and use Micros for punching orders, billing, and cashiering
• Maintain the inventory of restaurant equipment
• Serve orders promptly and clear tables efficiently
• Provide an excellent fine dining experience for guests