Nishil Mittal

• Driven revenue growth through the strategic cross-selling of products, while exceeding targets for NTB and ETB clients.

• Cultivated a high-value pipeline by identifying and referring eligible clients to Elite segments, facilitating seamless transitions to elite banking centers.

• Optimized portfolio profitability by consulting with clients on balance-building strategies, successfully migrating Advantage-tier customers to higher-yield service programs.

• Streamlined branch operations by efficiently processing complex service requests including high-priority maintenance.

• Delivered a Customer Obsessed service model, maintaining a 100% satisfaction rate for inquiries to ensure consistent achievement of Net Promoter Score (NPS) targets.

• Expertise in Multi-product Sales; Promoted and sold diverse banking products, including Personal Loans, Credit Cards, Mortgages, and CASA.
• Customer-Centric Approach: Cultivated strong customer relationships by understanding their unique financial needs and tailoring product recommendations accordingly.
• Cross-Selling Proficiency: Identified and capitalized on cross-selling opportunities.

• Direct Sales of Covered Cards: Focused on the direct sale of covered cards to customers.
• New Customer Acquisition: Sold products to acquire new customers and expand the customer base.

• Direct Sales: Conducted direct sales of credit cards and personal finance products.
• Business Development: Identified and sold to prospects, building and maintaining strong relationships with clients.

• Product Sales: Credit cards, personal loans, and auto loans.
• Data Management: Stored and sorted financial and non-financial data electronically and presented reports.

• Acquisition and Cross-Selling: Engaged in cross-selling of products to enhance customer satisfaction and sales.
• Customer Service Coordination: Coordinated with the Retail Sales team leader to provide excellent customer service.