Nisrine Elouazzani
Dubai
Summary
I am a 25-year-old Moroccan graduate with a Specialized Technician Diploma in Business Management. My studies and practical experience have allowed me to develop strong skills in business administration, customer service, and organizational support.
I am motivated, dynamic, and eager to grow professionally. I am currently seeking a new career opportunity in Dubai that will allow me to gain international experience and contribute positively to a professional environment.
Overview
3
3
years of professional experience
Work History
Intern-Office Administrator
Medical practice
FES
09.2022 - 11.2023
- Welcomed and registered patients at reception, ensuring a smooth check-in process
- Managed appointment scheduling and coordinated the doctor’s daily calendar
- Handled phone calls, emails, and administrative correspondence
- Maintained and updated patient records in compliance with confidentiality protocols
- Processed payments, issued receipts, and managed insurance forms
- Supported day-to-day office operations to ensure an efficient and professional environment
Intern-Sales Advisor
WEBHELP
FES
12.2021 - 07.2022
- Assisted customers with inquiries and provided tailored product recommendations
- Promoted and sold products and services to meet individual needs and targets
- Handled incoming and outgoing calls in a professional and efficient manner
- Resolved customer issues while ensuring high levels of satisfaction
- Followed up with clients to ensure service quality and build loyalty
- Achieved daily and monthly sales targets
Intern – Customer Service Department
La RADEEF (Autonomous Authority for the Distribution of Water and Electricity in Fès)
FES
02.2021 - 08.2021
- Welcomed and assisted walk-in customers within the customer service department
- Provided information, advice, and guidance tailored to customer needs
- Handled and resolved customer complaints
- Processed bill payments and managed customer transactions
Education
Associate of Applied Science - Business Management
Institut Spécialisé de Technologie
FES , MOROCCO12-2021
High School Diploma -
Lycée Salah Eddine Al Ayoubi
FES, MOROCCO08-2018
Skills
- Continuous improvement
- Goal-oriented mindset
- Attention to detail
- Team collaboration
- Microsoft office
- Time management
- Professional demeanor
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Intern-Office Administrator
Medical practice
09.2022 - 11.2023
Intern-Sales Advisor
WEBHELP
12.2021 - 07.2022
Intern – Customer Service Department
La RADEEF (Autonomous Authority for the Distribution of Water and Electricity in Fès)
02.2021 - 08.2021
Associate of Applied Science - Business Management
Institut Spécialisé de Technologie
High School Diploma -
Lycée Salah Eddine Al Ayoubi
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