NISRINE MBARKI
SHARJAH,UAE
Summary
Seasoned in customer service with focus on leadership and management. Capable of elevating customer satisfaction levels and boosting operational performance. Unique skill set includes conflict resolution, team management and strategic planning.
Experienced Senior Customer Service Representative known for enhancing customer satisfaction and team productivity. Specialising in resolving complex issues and improving service processes. Instrumental in driving customer loyalty through innovative solutions and targeted support strategies.
Offering strong foundation in customer relations, communication, and problem-solving. Knowledgeable about handling enquiries, resolving issues, and ensuring customer satisfaction. Ready to use and develop skills in active listening, conflict resolution, and team collaboration in customer service role.
Overview
17
17
years of professional experience
Work History
Senior customer service representative
Emirates Airlines
DUBAI, UAE
08.2014 - Current
- Cultivated a friendly atmosphere to enhance the overall customer experience.
- Utilised comprehensive product knowledge for effective solution provision.
- Mitigated potential issues by maintaining a proactive approach in all interactions.
- Mentored junior team members, fostering professional growth within the team.
- Advanced multi-tasking skills led to efficient management of multiple queues, reducing wait times significantly.
- Trained new staff members, ensuring consistent quality of customer service delivery.
- Managed challenging situations, resulting in improved customer relations.
RECEPTIONNIST
DHOW PALACE HOTEL
DUBAI, UAE
02.2013 - 08.2014
- Managed phone calls, resulting in effective communication flow within the company.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Receptionist
ST REGIS STARWOOD HOTELS AND RESORT
Abu Dhabi, UAE
02.2011 - 07.2013
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Receptionist
INTOURSITE RESIDENCE
AGADIR, MOROCCO
07.2010 - 07.2011
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Receptionist
ANEZI HOTEL
AGADIR, MOROCCO
06.2008 - 08.2010
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Utilised multi-line telephone system to manage incoming calls effectively.
Education
Diploma - TOURISM
ECOLE FRANCAISE D`ENSEIGNEMENT TECHNIQUE
MOROCCO 09/2005 - 07/2007
Languages
English
Fluent
French
Advanced
Arabic
Native
Timeline
Senior customer service representative
Emirates Airlines
08.2014 - Current
RECEPTIONNIST
DHOW PALACE HOTEL
02.2013 - 08.2014
Receptionist
ST REGIS STARWOOD HOTELS AND RESORT
02.2011 - 07.2013
Receptionist
INTOURSITE RESIDENCE
07.2010 - 07.2011
Receptionist
ANEZI HOTEL
06.2008 - 08.2010
Diploma - TOURISM
ECOLE FRANCAISE D`ENSEIGNEMENT TECHNIQUE
09/2005 - 07/2007
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