Nistor Andreea
Supervisor Flight Attendant Emirates Airline
Dubai
Summary
I believe that among the most important decisions for any career-minded person to make is how much responsibility and passion you have to put in the job you are performing. How you grow and make yourself better has been one of my personal passions through the years. Based on my background every job I had, required to make a customer feel wanted, important, welcomed and always to enhance their overall experience. I am Customer-oriented Supervisor Flight Attendant with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and high willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Supervisor Flight Attendant
Emirates Airline
Dubai
11.2011 - Current
- This particular position means to be responsible at all times and represent the image of company everywhere, to coach staff and make sure together we offer Best Inflight Service Experience to customers.
- I had to ensure that colleagues follow organization's policies and procedures, that their manuals and documentations in Briefing room are updated and maintained as per GCAA and company policy requirements.
- Moreover provide ongoing guidance and support to colleagues by coaching operating crew and give them constructive feedback.
- Furthermore have to answer for colleagues any queries or clarify for them any operational issues if needed.
- Beside supervisor's responsibilities, you are in charge with product in- line responsibilities, that is, to get product or service out door as products and services generate revenue for company.
- Frequently have to conduct random checks for colleagues in order to make sure that everyone adhere to company policies and procedures, eg: checking uniform compliance, verifying all required items are present, acknowledgment of Read Files, sign-in and briefings conducted prior to commencing trip originating in base.
- In addition, have to make sure colleagues act as Brand Ambassadors by displaying immaculate image and uniform standards and demonstrate positive and professional image with appropriate conduct and behavior at all times.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
Chief Coordinator
Nouvelle Vogue Paris
Cluj-Napoca
11.2010 - 11.2011
- Was responsible to structure a plan for Nouvelle Vogue that will help the company to reach its financial goals and the desired market share.
- Through a comprehensive business analysis and marketing studies, I had to collect valuable information about the existing companies and markets.
- Moreover I was responsible as well for studying and understanding business overview and creating marketing solutions that will help company to achieve measurable results in a short and long period of time.
Operator in processing documents.
Processing Center BCR The Commercial Bank of Romania
Sibiu
09.2009 - 08.2010
- Was in charge of verifying documents in its final position giving my signature and stamp in order to make money transfer.
- I had to ensure safety and security of computerized operations and normal functioning of the system, accept , modify and delete standing instructions as per customers' instruction, opening/ modifying/ closing accounts on the system including scanning of signatures fully authorized by the competent official.
Receptionist
ABROAD | Tourism / Hotel staff | Tourism
Rhodes
05.2008 - 10.2008
- Had to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Moreover I had to greet guests courteously upon arrival, promotes in house services and facilities, handle guest needs, inquiries and requests.
- Furthermore I had to ensure that all pertinent information is recorded on registration card and report daily activity on log book.
- Screened and verified visitors identification credentials and their purpose of visit to maintain security of personnel and office environment.
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Spa Manager
Sunshine Vacation Clubs
Corfu
06.2008 - 10.2008
- As a Spa Manager I had to achieve 100% customer satisfaction rating by training and mentoring reception staff to deliver exceptional customer service.
- I was in charge with the booking and always making sure my colleagues have enough time to rest in between procedures.
- Managed inventory, supply orders and schedule demand to facilitate smooth spa operations.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
Education
Bachelor's degree - Letters and Arts
Lucian Blaga University
Sibiu 06.2007 -
Bachelor of Science - Social Science
Andrei Barseanu High School
Romania 09.2003 -
Skills
undefined
Certification
Certificate Aviation 2011 .
Languages
Romanian
Native language
English
Advanced
C1
Spanish
Elementary
A2
Accomplishments
- ( Receptionist Greece) Provided exceptional service to travelers and ensured that issues were resolved quickly and profesionally resulting in being chosen the Employee of the month by the Hotel Management.
- ( BCR Bank) Was the first one who finished the Computer based exam for job employment and I hzve received a face to face 1 hr meeting with the Bank Manager to discuss bout my performance.
- ( Nouvelle Vogue Romania). Was able to boost their revenue with 26% in the first month of work.
- (Emirates Airline) Dubai - Paris flight managed to save the life of a french customer in my first month of flying which made the DVP of Emirates Airline to call me on the stage on the graduation day and present the shoking story with the audiance present there.
Timeline
Supervisor Flight Attendant
Emirates Airline
11.2011 - Current
Chief Coordinator
Nouvelle Vogue Paris
11.2010 - 11.2011
Operator in processing documents.
Processing Center BCR The Commercial Bank of Romania
09.2009 - 08.2010
Spa Manager
Sunshine Vacation Clubs
06.2008 - 10.2008
Receptionist
ABROAD | Tourism / Hotel staff | Tourism
05.2008 - 10.2008
Bachelor's degree - Letters and Arts
Lucian Blaga University
06.2007 -
Bachelor of Science - Social Science
Andrei Barseanu High School
09.2003 -
Certificate Aviation 2011 .
Certificate- First Aid 2011
License- GCAA Boeing 777, Airbus A380
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