NITESH BRIAN FERNANDES

Safety, Compliance & Quality

• Ensure 100% adherence to safety protocols, regulatory requirements, and company standards across warehouse and logistics operations.
• Implement and monitor Safety SOPs, conduct regular toolbox talks, and drive a zero-incident culture.
• Conduct periodic risk assessments, audits, and corrective action plans to maintain safe working environments.
• Ensure proper use and maintenance of PPE, MHE (Material Handling Equipment) and enforce compliance at all operational levels.

Warehouse Operations Management

• Oversee end-to-end warehouse activities, including receiving, storage, picking, packing, and dispatch.
• Optimize warehouse layout, space utilization, and material flow to improve efficiency and reduce handling time.
• Ensure accurate inventory management through cycle counts, stock reconciliations, and variance analysis.
• Manage and resolve issues related to stock accuracy, slow-moving items, damages, and discrepancies.

WMS & SAP Operations

• Manage and ensure accurate data entry and process flow within WMS and SAP systems for receipts, transfers, inventory, and dispatch.
• Coordinated cross-departmental collaboration for improved workflow.
• Monitor system-driven KPIs such as order accuracy, cycle time, and warehouse productivity.
• Lead system improvements, configuration needs, and coordinate with IT/SAP teams for process enhancements.
• Train team members on WMS/SAP best practices to maintain operational discipline and data integrity.

Team Leadership & Performance Management

• Lead a team of 20 personnel including staff, operators, and delivery personnel to achieve daily operational targets.
• Plan manpower allocation, shift schedules, and responsibilities for optimal productivity.
• Evaluate team performance, identify skill gaps, and drive training & development programs.
• Foster a culture of accountability, teamwork, and continuous improvement.

Logistics & Distribution Management

• Oversee dispatch planning, route optimization, and delivery management to ensure timely and accurate customer deliveries.
• Coordinate with transporters, suppliers, and cross-functional teams to ensure smooth inbound and outbound operations.
• Ensure proper documentation and compliance for transport, delivery tracking, and customer requirements.
• Report operational performance to the Head of Supply Chain, ensuring transparency and timely updates.
• Streamlined communication channels, enhanced internal information flow.

Reporting & KPI Management

• Track, analyze, and present key KPIs such as:
• On-time delivery (OTD)
• Order fulfillment accuracy
• Inventory accuracy
• Warehouse productivity
• Cost per transaction / logistics cost
• Identify gaps and implement improvement plans to achieve management targets and service level goals.

Continuous Improvement & Cost Control

• Drive 5S activity to improve operational efficiency and reduce waste.
• Identify and implement cost-saving opportunities in warehouse and logistics operations.
• Lead automation, digital solutions, and process optimization initiatives using WMS/SAP capabilities.

• Monitored sales performance to identify potential areas for improvement.
• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
• Tracked store inventories and replenished products according to demand.
• Communicated with clients to address questions, concerns, and needs and provide quality customer service.
• Established clear communication channels between staff members to ensure smooth workflow throughout the store.
• Provided guidance and support to junior staff members during challenging situations. Interviewed potential job candidates and made hiring recommendations to general manager.
• Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Facilitated month-end closing processes, invoicing and journal entries.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Coordinated employee schedules according to staff availability and processed time-off requests.
• Assisted with recruiting efforts by interviewing prospective candidates for open positions.
• Maintained accurate records of all incoming and outgoing shipments, including tracking information.
• Monitored performance metrics such as on-time delivery rates, order accuracy, inventory levels.
• Negotiated contracts with vendors and carriers in order to secure competitive pricing terms.
• Identified opportunities for streamlining processes in order to reduce operational costs.
• Implemented an efficient logistics system to improve inventory control and reduce costs.
• Prepared detailed reports about logistics activities for senior management review.
• Managed warehouse staff in order to ensure optimal productivity and efficiency.
• Ensured compliance with all applicable laws, regulations, and safety standards for the safe handling of goods.
• Analyzed data related to shipping costs, transit times, and customer feedback to identify areas of improvement.
• Coordinated closely with freight forwarders regarding documentation requirements for shipments abroad.
• Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.

• Managed daily warehouse operations, including receiving, stocking and shipping processes according to established procedures.
• Monitored shipments for accuracy and quality assurance purposes by verifying product information and delivery details against invoices.
• Reviewed documents such as bills of lading, invoices and packing lists prior to shipment release.
• Assisted in the preparation of detailed reports on logistical activities including order fulfillment status, tracking numbers, shipment dates and delays.
• Maintained accurate records of shipments using computer systems software programs such as SAP.
• Maintained accurate files for purchase orders. Implemented cost-effective solutions to streamline logistics operations.

• Participated in business development by determining sea freight pricing and preparing quotations to meet requirements of partners & local major key accounts Managing key major accounts, assuring customer Developed and maintained strong relationships with clients, vendors, and carriers to ensure efficient shipping processes.
• Tracked progress of individual orders throughout their journey from origin to destination.
• Maintained accurate tracking information on all incoming and outgoing shipments using computerized systems.
• Ensured compliance with company policies as well as applicable federal regulations.
• Successfully coordinated and expedited shipments, ensuring timely delivery of goods to customers.