NITHIN JAKETI
Abu Dhabi
Summary
Experienced CLIENT RELATIONSHIP bringing 20years of quality performance in customer support managerial roles. Goal-oriented manager with distinguished experience in verious industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
22
22
years of professional experience
1
1
English
1
1
Hindi
1
1
Urdu
1
1
Telugu
Work History
Customer Relationship Officer
FINMART FINANCE (ADCB BANK)
ABU DHABI, UAE
09.2023 - Current
- Boosted sales performance by developing and executing targeted marketing strategies.
- Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Achieved top-tier ranking among peers via consistently surpassing quotas through persistence, dedication and proactive outreach efforts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Achieved aggressive monthly sales target consistently.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Key Account Manager
SIRIMAX GENERAL TRADING
ABU DHABI, UAE
10.2020 - 07.2023
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Developed and delivered presentations to key customers to position products and services.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Built and maintained strong client relationships to drive business growth.
Sales and Customer Support Manager
BROADWAY EVENT MANAGEMENT
ABU DHABI, UAE
04.2015 - 11.2019
- Collaborated with marketing team to create targeted campaigns for increased lead generation.
- Negotiated contracts with suppliers, ensuring favorable terms that positively impacted the bottom line.
- Exceeded revenue targets consistently by forming strategic partnerships and expanding the company''s client base.
- Planned all manner of corporate events, including trade shows, international meetings, corporate retreats, company outings, conferences and many more.
- Successfully managed high-profile accounts, ensuring timely delivery of products/services while maintaining profitability margins.
- Supervised team of event planners and assistants, while hiring support staff, caterers, and other contract workers as necessary.
- Organized logistics of event preparation, including location scouting, stage design, venue decor, and program implementation.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
Area Sales Manager
CELIO INTERNATIONAL - FASHIONS
BANGLORE, INDIA
08.2012 - 01.2015
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Optimized inventory management through accurate forecasting of product demand based on historical data analysis combined with current market trends information.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Customer Service Manager
PANTALOONS RETAIL FASHION
HYDERABAD, INDIA
08.2010 - 06.2012
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
Customer Service Manager
WEST SIDE- FASHIONS
INDIA
08.2002 - 07.2010
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Arts - Communications
SRI SAI DEGREE COLLEGE
HYDERABAD, INDIAITI - TECHNICAL
NAGARJUNA ITI
HYDERABAD, INDIASkills
- Account Management
- Product and service knowledge
- Attention to Detail
- Problem-solving abilities
- Customer Relationship Management (CRM)
Accomplishments
- Award OF All India Pantaloons retail inspired customer retention PROGRAM - YEAR 2007, 2008 & 2010.
- Awarded from HH sheikh al Nahyan bin Mubarak and Indian embassy (UAE) – international yoga day - year 2015 & 2016.
- Awarded for outstanding service provider - HH sheikh Mansoor festival year 2016 (UAE).
- Supervised team of 80+ staff members as a Area Manager.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Customer Relationship Officer
FINMART FINANCE (ADCB BANK)
09.2023 - Current
Key Account Manager
SIRIMAX GENERAL TRADING
10.2020 - 07.2023
Sales and Customer Support Manager
BROADWAY EVENT MANAGEMENT
04.2015 - 11.2019
Area Sales Manager
CELIO INTERNATIONAL - FASHIONS
08.2012 - 01.2015
Customer Service Manager
PANTALOONS RETAIL FASHION
08.2010 - 06.2012
Customer Service Manager
WEST SIDE- FASHIONS
08.2002 - 07.2010
Associate of Arts - Communications
SRI SAI DEGREE COLLEGE
ITI - TECHNICAL
NAGARJUNA ITI
Software
MICROSOFT EXCEL WORD POWERPOINT