Nithin PG
Summary
Results-driven IT Professional with extensive experience in cross-platform system administration, backup, and storage. Delivered exceptional support to over 1500 users while managing incident and problem management processes and overseeing vendor procurement for IT infrastructure and services. Recognised with a Global IT award for outstanding contributions to a significant project.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Technical support engineer
Elitser
06.2020 - Current
- Providing IT support for all user from the HO
- Troubleshooting Users as well store related issues across Middle East
- Enrolling smart phone and troubleshooting Intune related issues
- Configuring & troubleshooting MAC device
- Monitored and delegated duties within IT department to ensure timely ticket resolution.
- Created new build images for deployment across the business.
- Training any new IT engineer who is onboarding in our team for day activities
- Maintained hardware and software database for whole IT.
- Review complicated tasks to ascertain compliance with standards.
- Client: Majid Al Futtaim Leisure, Entertainment and Cinemas
Technical Support Engineer
Intertec System
08.2014 - 05.2020
- Supporting IT related issues for VIP user at MAF
- Handled escalations and addressed users’ needs and expectations
- Coordinating with engineers and other teams to find RCA for major incident.
- Assisting deskside engineers & help desk engineers when they are stuck without a solution.
- Configuration and troubleshooting retail POS for MAF Fashion stores.
- Configuration and managing user smart phone by using Microsoft Intune
- Configuration of cisco phone for users
- Creating User accounts in AD and providing necessary Permissions
- Migration of user accounts from maf.ae Domain to maf.co.ae Domain
- Implementing and enrolling mobile device management across the business
- Implementing exclaimer server for standardizing signature for ventures user’s
- Configuration of exclaimer signature manager for updating of signature in outlook
- Provided onboarding and technical training for new hires to ensure smooth integration
- Coordinating with vendors for managing services and IT supplies
- Supported project for 1500+ users across Middle East
- Client: Majid Al Futtaim LLC & Dubai Sports city, UAE.
Sr System Engineer
Technosoft Corporation
02.2010 - 10.2013
- Managed data centre operations and conducted daily monitoring to maintain system integrity.
- Migrated physical servers to virtual machines, enhancing resource utilisation and operational flexibility.
- Migration of 2003 server to 2008 R2 servers.
- Troubleshot IT-related issues, addressing them proactively to ensure resolution before SLA deadlines.
- Monitored server room and disaster recovery site daily to ensure optimal performance.
- Installed security patches and rolled back to normal state when necessary.
- Implementing of Cisco IP, WIFI, conference phones and creation of guest WIFI accounts
- Managing Cisco call manager, WebEx and video conference
- Configuration of Quantum NAS box for storage and backup
- Analyzing system logs of servers and identifying the issue faced by server.
- Implemented and troubleshooting of follow me printer on Lexmark prints.
- Globally managing IT asset and performing quarterly audits
- Coordinated with global teams and vendors to establish a new branch office in Hyderabad, facilitating seamless operations.
- Acted as primary contact for Quintiles in Hyderabad, India.
- Configuring and setting up email on Blackberry and android devices
Desktop Engineer
Wipro Infotech
11.2005 - 07.2009
- Installing, Configuring and Managing AD / DHCP / DNS Services/ Citrix
- Installing, Configuring and Hardening of Windows 2000 / 2003 / 2008 Servers
- Remotely monitoring, managing & checking the log & health of servers
- Defining, Restoring and troubleshooting of server backup
- Troubleshot issues related to Lotus Notes, Outlook, Sametime, and Lync, ensuring timely resolution for users.
- Installed antivirus software and firewalls, removing threats and spyware to enhance system security.
- Worked on Raid configuration and disk management utilities
- Restricted users using group policy and logon scripts.
- Configuring of new switch and managing them with IP and VLAN
- Conducting Video conference between different locations
- Delivered IT support services to ITC in Hyderabad, India, resolving technical issues and improving user satisfaction.
System Administrator
Elbit Diagnostics Ltd
Hyderabad, India
05.2005 - 11.2005
- Installation configuring and troubleshooting Linux server and windows servers
- Configuring and troubleshooting of DHCP, DNS, SMB, squid, FTP, NFS, Apache & proxy servers in Linux
- Defined and executed daily backups using Legato Arc server to ensure data integrity
- Created user accounts and assigned appropriate access rights to enhance security and user experience
- Troubleshot and managed Windows 98/2000/XP and Linux systems to maintain operational continuity
Education
Bachelor of Technology - Electrical Engineering
Rajasthan Vidyapeeth University
Diploma - Electrical and Electronics
state board of technical education
Skills
- Technical Support
- IT Support
- System Administration
- Windows Administration
- System Installation
- Implementation
- Windows server 2008/2012/2016
- Operational Efficiency
- Incident Management
- Vista
- Win 7 & 10
- Linux
- VMware ESXi 5
- Windows Server
- CrowdStrike
- Trend Micro
- Symantec
- McAfee
- Malwarebytes
- HijackThis
- Legato Networker
- Arc Server
- Citrix XenAPP
- Norton ghost
- Double-Take Availability
- Microsoft Project
- Visio
- Resource Management
- Strategic Planning & Execution
- Customer Relationship Management
- Teams
- Sametime
- Follow Me Print
- Availability solutions
- VCenter
- VCenter
Certification
- ITIL v2011 Foundation, 02309567-01-BVY8
- Microsoft Certified System Administrator, 3262151
- Redhat Certified Technician, 604005791493174
Languages Known
English
Hindi
Malayalam
Telugu
Timeline
Technical support engineer
Elitser
06.2020 - Current
Technical Support Engineer
Intertec System
08.2014 - 05.2020
Sr System Engineer
Technosoft Corporation
02.2010 - 10.2013
Desktop Engineer
Wipro Infotech
11.2005 - 07.2009
System Administrator
Elbit Diagnostics Ltd
05.2005 - 11.2005
Bachelor of Technology - Electrical Engineering
Rajasthan Vidyapeeth University
Diploma - Electrical and Electronics
state board of technical education