Nithin Raj
Dubai,UAE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Service Advisor
Al Nabooda Automobiles , Dealer of VW,Audi,Porsche
Dubai, UAE
02.2014 - Current
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded details regarding car issues to maintain proper documentation.
- Maintaining positive customer relationships to ensure repeat business.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Greeted customers and asked open-ended questions to better determine needs.
- Responded to questions regarding service outcomes and resolved complaints.
- Upsold products and services to customers to complement orders.
Service Advisor
Mohsin Haider Darwish, Dealer of Land/Range Rover
Muscat, Oman
12.2011 - 02.2014
Service Engineer
Saud Bahwan , Dealer of Toyota & Man trucks
Muscat, Oman
12.2008 - 12.2011
Mechanic & Service Engineer
Aravind Motors ,Dealer of Tata Vehicles
Mangalore, India
03.2006 - 12.2008
Education
Diploma of Higher Education - Mechanical Engineering
National Institute of Management
Mangalore/India 07.2004 - 06.2007
Skills
- Technical support
- Reporting and documentation
- Sales expertise
- Customer service
- Data entry
Languages
English
Fluent
Arabic
Beginner
Hindi
Fluent
Kannada
Fluent
Certification
- Certified - Advanced Service Advisor in Volkswagen
- Certified - Advanced Sales Service Advisor in Ranger/land Rover
- Certified - Advanced Sales Service Advisor in Jaguar.
Additional Information
- Having technical information on Volkswagen brand.
- Ability to teach about the VW brand on technical aspects.
- Ready to learn about new technologies .
- Quick learner & good listener.
Timeline
Service Advisor
Al Nabooda Automobiles , Dealer of VW,Audi,Porsche
02.2014 - Current
Service Advisor
Mohsin Haider Darwish, Dealer of Land/Range Rover
12.2011 - 02.2014
Service Engineer
Saud Bahwan , Dealer of Toyota & Man trucks
12.2008 - 12.2011
Mechanic & Service Engineer
Aravind Motors ,Dealer of Tata Vehicles
03.2006 - 12.2008
Diploma of Higher Education - Mechanical Engineering
National Institute of Management
07.2004 - 06.2007
- Certified - Advanced Service Advisor in Volkswagen
- Certified - Advanced Sales Service Advisor in Ranger/land Rover
- Certified - Advanced Sales Service Advisor in Jaguar.
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