Nithin Reji
Dubai
Summary
Banking professional with over 12 years of progressive experience in branch operations, client servicing, and cross-selling financial products. Proven track record in team leadership, customer retention, and revenue growth. Adept in core banking systems and financial compliance. Recognized for consistently exceeding targets and delivering exceptional customer experience in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Federal Bank Ltd
06.2012 - 02.2025
- Managed daily branch operations, including cash handling, cheque processing, locker and ATM maintenance.
- Handled personal, housing, and business loan processing including documentation, disbursement, and repayment follow-ups.
- Ensured strict adherence to regulatory guidelines and internal compliance procedures in all banking operations.
- Monitored suspicious transactions and maintained AML records as per RBI and internal audit guidelines.
- Participated in internal and external audits related to KYC, AML, and compliance controls.
- Exceeded customer service expectations, leading to high retention and satisfaction rates.
- Built and maintained key client relationships, driving a 20% increase in overall business.
- Conducted investor awareness programs and provided tailored investment advice on SIPs, mutual funds, and bonds.
- Successfully pitched and sold insurance products with a 60%+ conversion rate.
- Implemented cross-selling strategies resulting in a 70% boost in branch sales performance.
Education
MBA - Banking & Finance
Bharathiyar University
B.Com - Commerce
Sri Krishna Arts & Science College
Skills
- Branch Banking & Operations Management
- Customer Relationship Management
- Sales & Cross-Selling (CASA, Mutual Funds, Insurance)
- Leadership & Team Supervision
- KYC, AML & Compliance Specialist
- Finacle Core Banking & Oracle CX
- Problem Solving & Adaptability
- Mortgage Loan, Personal and Biz Loan Processing & Documentation
- Transferable Skills
- Decision-making
- Customer Onboarding and account opening
Certification
- Managerial Excellence, Indian Institute of Management (IIM), 10/01/15
- Micro Certification in Banking, 03/01/22
- IRDA Composite Insurance Agent Certificate, 01/01/23
Accomplishments
- Received AAA grade from People Review Management Committee – 2024
- Awarded Best Employee in the region – Federal Bank
- President Club & ED Club Performer for business excellence
Languages
English
Malayalam
Hindi
Tamil
Visa
Currently in UAE on a Tourist Visa – Open to Full-time Opportunities
Timeline
Assistant Manager
The Federal Bank Ltd
06.2012 - 02.2025
B.Com - Commerce
Sri Krishna Arts & Science College
MBA - Banking & Finance
Bharathiyar University
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