MS office
Nithish Babu
Customer Service Supervisor
Al Nahda, Sharjah
Summary
Knowledgeable Customer service supervisor with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Supervisor
Momentum Logistics LLC
03.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Created, prepared, and delivered reports to various departments.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Created customer support strategies to increase customer retention.
Logistics Coordinator
Agility GIL
08.2017 - Current
- Handles daily operations of client- Fiat Chrysler Automobiles.( Annual turnout- approx. 150 Million (USD).
- Manages and monitors customs formalities and submission of bills.
- Manages and oversees customs clearance and other legal formalities of inbound & outbound cargo- Air, Sea & Land.
- Manages shipment of Dangerous and regulated goods.
- Is a pillar leader of a warehouse system- World class logistics, which trains & specializes in utilizing maximum productivity with minimum costs.
- Skilled in SAP & MS office.
- Analyses needs/requirements of key customers and delivers them in time.
- Determines acceptable performance using Key performance indicators.
- Leads weekly CS meeting with client's management team and reports operational KPI's and improvements.
- Defines improvement actions and cascades down to operations team for execution and monitoring of progress.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Verified accurate account invoicing through collaboration with accounting department.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
Business Development Executive
Green Supply Chain Solutions LLC
12.2015 - 07.2017
- Maintain and develop good relationship with customers through personal contact meetings or via telephone etc.
- Gathering market and customer information to enable negotiations regarding variations in prices, delivery and customer specifications .
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Investigated and addressed business development challenges to proactively mitigate problems.
Education
Bachelor of commerce - Commerce
Calicut University
06.2009 - 07.2012
M.B.A - Marketing and H.R
DC School of Management And Technology
05.2013 - 07.2015
Skills
Relationship building and rapport
Additional Information
- Has a valid UAE driving license since 2018
Software
SAP
Timeline
Customer Service Supervisor
Momentum Logistics LLC
03.2022 - Current
Logistics Coordinator
Agility GIL
08.2017 - Current
Business Development Executive
Green Supply Chain Solutions LLC
12.2015 - 07.2017
M.B.A - Marketing and H.R
DC School of Management And Technology
05.2013 - 07.2015
Bachelor of commerce - Commerce
Calicut University
06.2009 - 07.2012
Similar Profiles
Jacob McVayJacob McVay
Receiving Manager at Momentum Shipping, Fulfillment and LogisticsReceiving Manager at Momentum Shipping, Fulfillment and Logistics
KHAWAJA MUHAMMAD AZAMKHAWAJA MUHAMMAD AZAM
Business Development Manager at Momentum Logistics (Pvt.) LimitedBusiness Development Manager at Momentum Logistics (Pvt.) Limited
Anthony GranadosAnthony Granados
Route Setter at Momentum Climbing LLCRoute Setter at Momentum Climbing LLC