NITHU PS
Operations & Customer Service Specialist | Banking (3 yrs) | Retail Management (2 yrs) | Team Leadership | Process Improvement
DUBAI
Summary
Motivated professional with 5 years of experience in banking and retail management, now ready to restart my career after taking time off to raise my children. I’ve built strong skills in customer service, team support, and day-to-day operations. During my break, I continued to grow in areas like multitasking, organization, and communication. I'm now excited to bring my experience, positive attitude, and eagerness to learn into a new role where I can contribute and grow.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
3
3
Languages
Work History
Associate - Tele Marketing Acquisition
ADCB Bank
04.2018 - 06.2019
- Outbound calling and Lead generation
- Sales and conversion
- Customer engagement and relationship building
- Data management and reporting
- Compliance and quality assurance
Assistant Manager Teller
HDFC BANK LTD
07.2015 - 07.2017
- Cash handling and transactions
- Customer service, cross-selling and upselling
- Account management
- Compliance and security- KYC and AML regulations
- Record keeping and reporting
Department Manager
DECATHLON SPORTS INDIA
06.2013 - 01.2015
- Team handling and management
- Sales and Customer Service
- Inventory and Merchandising
- Operational management
- Performance analysis and reporting
- Forecasting future sales
- Compliance and store standard
Education
PGDM - Retail Management and Marketing
SCMS College of Science
Kochi 04.2001 - 01.2013
Master of Arts - B.com With E-Commerce
GRD College of Science
Coimbatore 04.2001 - 01.2011
Skills
Experienced in MS Office applications
Proficient in Oracle Flexcube
Oracle Finacle proficiency
Quantitative analysis
Proficient in ERP systems
CRM software proficiency
Friendly, positive attitude
Computer skills
Customer service
Teamwork and collaboration
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 06/21/90
- Gender: FEMALE
- Nationality: INDIAN
- Driving License: UAE Driving license
- Marital Status: MARRIED
- Visa Status: HUSBAND VISA
Timeline
Associate - Tele Marketing Acquisition
ADCB Bank
04.2018 - 06.2019
Assistant Manager Teller
HDFC BANK LTD
07.2015 - 07.2017
Department Manager
DECATHLON SPORTS INDIA
06.2013 - 01.2015
PGDM - Retail Management and Marketing
SCMS College of Science
04.2001 - 01.2013
Master of Arts - B.com With E-Commerce
GRD College of Science
04.2001 - 01.2011