NITIN SHARMA

Customer Service Associate - Sept 2008 to Aug 2010

• Managing relationship with various brokers, dealers and direct customers
• Resolving customer escalations and finding solutions
• Documentation such as issuing quotes, policies, endorsements
• Coordinating with IT team for development of system
• Supporting team and assisting
• Preparing monthly report

Senior Customer Service Associate – Sept 2010 to July 2016

• Led Dynamic pricing mechanism project for Motor under guidance of line manager.
• Attending broker, dealer meetings at their premises and in QIC office as well
• Handled team operations and guided them at every level.
• Handled Co-insurance for High Valued Vehicles Motor policies of New India Insurance company, where QIC retained the major share.

Assistant Manager (Retail – Motor, Home, and Travel) – Aug 2016 to May 2019

• Analysing various reports to understand the loss-making segments and introducing a new pricing system, new schemes for brokers, dealers and creating affinity business to boost the business.
• Involved in updating of policy wordings for Retail booklet.
• Raised many new changes for development and updating of system, such as related to day to day operation requirements, new reports,
• Training, developing skills and motivating team at every level.
• Creating an ease of work environment within the team within UAE (Dubai and Abu Dhabi branch)
• Assisting line manager who placed in Head office Doha (Qatar). Reporting daily, weekly and monthly performance of department from UAE to Qatar Head office.
• Visited Head office Doha (Qatar) and Oman Branch – To explain and update the UAE work process and also understanding the work process being followed in their respective countries.
• Created an optimistic harmony between company and broker, dealers, direct clients.

Assistant Manager (Motor Fleet - Corporate) – June 2019 to till date

• Always excited to underwrite new business in books and retain renewal business, considering proper underwriting approach.
• Managing the team operations and supporting them with complete guidance
• Enthusiastically worked on various tender enquiries of government and successfully could win worth of overall business value of AED 75 million.
• Happily, assisted various major direct clients and also broker client.
• Ensured meeting the treaty requirements and Insurance authority guidelines.

• Survey customers of Dubai Electrical Water and Authority (DEWA) to understand their satisfaction and feedback on services provided by DEWA
• Carried our physically survey at DEWA outlets and personally met customers to get their feedbacks.
• Encode the surveys on DEWA online at TSC office for records and further actions.

• Attending Inquires from the principle company located in France named Coface (World Wide Insurance Company)
• Basically the UAE Based companies Import goods from overseas on credit payment mode and the exporters of these goods in France to ensure the trading is safe they were taking Export Credit Insurance Coverage from Coface Insurance Company in France.
• We were getting Inquries from Coface for various UAE based companies who are import goods from France
• Collect maximum information from various sources such as through tele - conversation to the subject UAE companies, research on websites, online press article, sometimes physically visit to companies.
• The Credit Info Middle East Co. purpose was to know detailed profile of the UAE companies, their legal status, financial Information, their reputation, their active projects and trading in market and then forward to the principle company COFACE.
• Preparing reports based on information collected and upload online portal of COFACE.

Assisting Motor Claims

• Managing customers and arrange required documents to register admissible claims for various insurance companies.
• Surveying the damaged vehicles at clients premises or at office itself.
• Data entry of day to day Motor Claims in broker system and also printing them for records.
• Sharing the above claim documents with various insurance companies for further process.
• Follow up with Insurance Companies and clients for any pending claims or requirements to process the claim further.
• Issuing LPO for garages for insurance companies from whom self authorized repair was agreed
• Collecting the SOA garages.
• Handling Total loss claims and death claim cases.
• Follow up on getting approval for estimates received by garages From Insurance Companies.
• Reporting to line manager for day to day Motor Claims

Assisting Finance and Accounts

• Reconciliation of company statements with other Insurance Companies.
• Issuing Cheques for creditors.
• Follow up with Insurance Companies for Monthly SOA.
• Follow Up For Bills Receivable and Bills Payable.
• Data entry of day to day petty cash & bank transactions.
• Issuing of receipts, debit notes credit notes & payment voucher.
• Managing company owners credit cards account statements for monthly payment of monthly dues.
• Auditing the periodically of company accounts and system bookings.

Assisting Motor Underwriting

• Issuance of manual certificates for various insurance companies
• Issuance of policies for issued manual certificates in system and handing over the customer certificate copies to customer.

• Handling direct local Arabic clients visiting to retail shop
• Assisting clients in displaying the cloth materials, negotiating with them and focusing to get maximum sales.
• Recording daily sales with complete accuracy.
• Managing the daily bank deposits of cash and cheques.
• Suggesting the purchase manager of required material to meet the client requirement and maximize the daily sales.

• Convincing the customer to join the Institute.
• Promoting the company by giving detailed explanation to clients and sharing pamphlets to direct customers.
• Reporting to line manager about the customers feedback.