Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
Timeline
Generic
NITIN KUMAR MASSEY

NITIN KUMAR MASSEY

DUBAI

Summary

Experienced with customer service, sales, and inventory management. Utilizes effective communication and problem-solving skills to enhance customer satisfaction and drive sales. Track record of maintaining organized displays and managing stock levels efficiently.

Overview

7
7
years of professional experience

Work History

Store Sales Associate

Max Fashion Retail Ltd, Landmark Group
10.2022 - Current
  • Ensuring stock replenishment, visual merchandising
  • To arrange /re-arrange the product display as per the given sequence
  • Maintaining cleanliness and hygiene standard
  • Running cash counter by following KPI's as well as ensuring adequate level of customer service at the same time
  • Participating in PI Schedule Cycle count (WBC)Online return /damage, Pull out /Inter-store transfer
  • Maintaining Back Store, Stock shipment receiving through RFID process and ensuring the proper sale backup is ready whenever upcoming sale is declared.

Customer Relationship Executive

Reliance Digital Store
07.2021 - 10.2022
  • Worked as CRE (Band K-3), Ensuring all the customers issues are getting resolved within the pre-defined TAT
  • Working on SFS /JFS, ensuring Online vs Offline sales orders are delivered on time.
  • Focusing to minimize returns and increasing business opportunities through the good relation by solving customer issues
  • Managing after sales service through the coordination with DC & RESQ team
  • Managing defective & damaged products under G&G category as well
  • Ensuring all the quality parameters and compliances are up to the mark.
  • Sharing NPS score daily in the Store group including appreciations, suggestions feedback delivered by the customers and encouraging team to stay focus to be best in customer service.
  • Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.

Owner/Operator

Happy Food Service Mayur Vihar
12.2018 - 03.2020
  • I Started a Tiffin Service business with a very basic investment in order to enhance my capability to run the small startup independently
  • To provide the best quality at lowest price made a practice of buying grocery, vegetables & other stuffs at highly negotiated rates from Mandi/Wholesalers etc
  • Ensuring operation & general management, Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Built up a good relationship with customers, ensured delivery on time
  • Stayed current with market trends to determine optimal pricing of products & services.

TSA (Adobe Process)

Teleperformance Udyog Vihar
GURUGRAM, NCR, DELHI, NCR
05.2018 - 12.2018
  • TSA (Account Management, Worked with Teleperformance for six months under voice cum chat process for Adobe's account management domain
  • Selling Adobe's software online and providing solution to the customer's quarries and complaints
  • Ensuring chats / calls are responded on time, meeting all the quality parameters and compliances
  • Worked in graveyard shift without absenteeism or sick leave with full dedication.

Education

Intermediate (UP BOARD) - B. SCIENCE

LBSKIC Hardua Nawabganj Bareilly
2018

High School (UP BOARD) - Arts

GBIC Shivpuri Aonla Bareilly
2015

Skills

  • Adaptability
  • Microsoft Excel
  • Highly motivated
  • Hardworking
  • Communication skills
  • Meeting expectations
  • Compassionate care
  • Retail knowledge
  • Highly responsible and reliable
  • Customer assistance

Accomplishments

  • Customer Service & Retail Sales Professional
  • Improved NPS reviews by successfully handling customer complaints and implementing monthly staff training.
  • Received 3 times Appreciate card by management for achieving EOSS & Super sale, carrying out immediate stock replenishment and support to cash counter and completed smooth PI within stipulated time and work dedication that leading to successful sales growth. 2.5% as per ABP

Languages

  • Known English, Hindi (Written & Verbal)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Store Sales Associate

Max Fashion Retail Ltd, Landmark Group
10.2022 - Current

Customer Relationship Executive

Reliance Digital Store
07.2021 - 10.2022

Owner/Operator

Happy Food Service Mayur Vihar
12.2018 - 03.2020

TSA (Adobe Process)

Teleperformance Udyog Vihar
05.2018 - 12.2018

High School (UP BOARD) - Arts

GBIC Shivpuri Aonla Bareilly

Intermediate (UP BOARD) - B. SCIENCE

LBSKIC Hardua Nawabganj Bareilly

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NITIN KUMAR MASSEY