NITIN KUMAR MASSEY
DUBAI
Summary
Experienced with customer service, sales, and inventory management. Utilizes effective communication and problem-solving skills to enhance customer satisfaction and drive sales. Track record of maintaining organized displays and managing stock levels efficiently.
Overview
7
7
years of professional experience
Work History
Store Sales Associate
Max Fashion Retail Ltd, Landmark Group
10.2022 - Current
- Ensuring stock replenishment, visual merchandising
- To arrange /re-arrange the product display as per the given sequence
- Maintaining cleanliness and hygiene standard
- Running cash counter by following KPI's as well as ensuring adequate level of customer service at the same time
- Participating in PI Schedule Cycle count (WBC)Online return /damage, Pull out /Inter-store transfer
- Maintaining Back Store, Stock shipment receiving through RFID process and ensuring the proper sale backup is ready whenever upcoming sale is declared.
Customer Relationship Executive
Reliance Digital Store
07.2021 - 10.2022
- Worked as CRE (Band K-3), Ensuring all the customers issues are getting resolved within the pre-defined TAT
- Working on SFS /JFS, ensuring Online vs Offline sales orders are delivered on time.
- Focusing to minimize returns and increasing business opportunities through the good relation by solving customer issues
- Managing after sales service through the coordination with DC & RESQ team
- Managing defective & damaged products under G&G category as well
- Ensuring all the quality parameters and compliances are up to the mark.
- Sharing NPS score daily in the Store group including appreciations, suggestions feedback delivered by the customers and encouraging team to stay focus to be best in customer service.
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
Owner/Operator
Happy Food Service Mayur Vihar
12.2018 - 03.2020
- I Started a Tiffin Service business with a very basic investment in order to enhance my capability to run the small startup independently
- To provide the best quality at lowest price made a practice of buying grocery, vegetables & other stuffs at highly negotiated rates from Mandi/Wholesalers etc
- Ensuring operation & general management, Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Built up a good relationship with customers, ensured delivery on time
- Stayed current with market trends to determine optimal pricing of products & services.
TSA (Adobe Process)
Teleperformance Udyog Vihar
GURUGRAM, NCR, DELHI, NCR
05.2018 - 12.2018
- TSA (Account Management, Worked with Teleperformance for six months under voice cum chat process for Adobe's account management domain
- Selling Adobe's software online and providing solution to the customer's quarries and complaints
- Ensuring chats / calls are responded on time, meeting all the quality parameters and compliances
- Worked in graveyard shift without absenteeism or sick leave with full dedication.
Education
Intermediate (UP BOARD) - B. SCIENCE
LBSKIC Hardua Nawabganj Bareilly
2018
High School (UP BOARD) - Arts
GBIC Shivpuri Aonla Bareilly
2015
Skills
- Adaptability
- Microsoft Excel
- Highly motivated
- Hardworking
- Communication skills
- Meeting expectations
- Compassionate care
- Retail knowledge
- Highly responsible and reliable
- Customer assistance
Accomplishments
- Customer Service & Retail Sales Professional
- Improved NPS reviews by successfully handling customer complaints and implementing monthly staff training.
- Received 3 times Appreciate card by management for achieving EOSS & Super sale, carrying out immediate stock replenishment and support to cash counter and completed smooth PI within stipulated time and work dedication that leading to successful sales growth. 2.5% as per ABP
Languages
- Known English, Hindi (Written & Verbal)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Store Sales Associate
Max Fashion Retail Ltd, Landmark Group
10.2022 - Current
Customer Relationship Executive
Reliance Digital Store
07.2021 - 10.2022
Owner/Operator
Happy Food Service Mayur Vihar
12.2018 - 03.2020
TSA (Adobe Process)
Teleperformance Udyog Vihar
05.2018 - 12.2018
High School (UP BOARD) - Arts
GBIC Shivpuri Aonla Bareilly
Intermediate (UP BOARD) - B. SCIENCE
LBSKIC Hardua Nawabganj Bareilly
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