Nitish Rana
Dubai
Summary
Professional with 14 years of experience in Food and Beverage service, specializing in customer service and operational strategy. Proven track record in logistics coordination and supply chain optimization, resulting in improved processes and increased efficiency. Skilled in food safety, order tracking, and cash handling, maintaining high service delivery standards. Focused on enhancing organizational success through teamwork and effective time management.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work history
Area Operation Manger
5H Catering Service Est
UAE, Dubai
08.2025 - Current
- Thai cuisine Led operational strategies to enhance efficiency across multiple locations.
- Managed and developed a high-performing team to achieve operational excellence.
- Oversaw implementation of process improvement initiatives to streamline workflows.
- Coordinated logistics and supply chain operations to ensure timely delivery of services.
Area Restaurant Manager
Punjabi Dhaba(5H Catering Services Est) Dubai UAE
Dubai
01.2024 - 07.2025
- Developed and managed a diverse portfolio of clients, fostering strong, long-term relationships.
- Identified client goals and challenges to deliver tailored solutions and services.
- Served as primary contact between company and clients, ensuring clear communication.
- Collaborated with internal departments to effectively address client needs.
- Monitored client satisfaction and proactively resolved issues or concerns.
Assistance Restaurant Manager
SFC Group
Abu Dhabi / Dubai / Sharjah
01.2022 - 01.2024
- Assist the Restaurant Manager in overseeing all restaurant operations.
- Supervise, train, and support front-of-house and back-of-house staff.
- Ensure high levels of customer satisfaction through excellent service.
- Maintain cleanliness, sanitation, and safety standards in the restaurant.
- Monitor inventory levels and order supplies as needed.
- Help manage budgets, payroll, and cost control.
- Handle customer complaints and resolve issues promptly and professionally.
- Ensure compliance with health and safety regulations.
- India Palace (Abu Dhabi / Dubai / Sharjah)
- Pre-Opening Restaurant Leading Team as a Acting Restaurant Manager Sharjah
Outlet Manager
Cosmo Cafe Ziuko Cafe Asian Restaurant
Khalidiya Abu Dhabi
01.2020 - 01.2022
- The Outlet Manager is responsible for overseeing the daily operations of a specific outlet (Restaurant, retail store, bar, café, etc.).
- This includes managing staff, ensuring customer satisfaction, maintaining quality standards, and achieving sales and profitability targets.
- Handling online portal as well Zomato / Uber / Careem / Noon Etc.
- Handling social media for promotion required as daily basis.
- Pre-Opening Restaurant
Assistance Outlet Manager
Radisson Blu Noida India
Noida
01.2019 - 01.2020
- Report to F&B Director - Maintain the food quality on a day to day basis.
- Assist the Hotel F&B Department in scheduling meetings, making travel plans, arranging conferences, facilitating internal and external communications, preparing correspondence and reports, and maintaining data, records and files.
- Ni Hao (Asian Cuisine ) & The Grate Kebab Factory (Indian Cuisine )
Food And Beverage Executive
Holiday Inn (IHG) Mayur Vihar NCR India
Mayur Vihar, NCR
01.2015 - 01.2019
- Handling Overall duty shift plaining accordingly Asian cuisine is a diverse and complex cuisine that encompasses a wide range of culinary traditions from various regions of Asia.
- Asian cuisine is known for its bold and complex flavors, which are created through the use of a range of herbs, spices, and other ingredients.
- Pre- Opening Kylin Experience (Pan Asian Cuisine )
Food And Beverage Attendant
Eros Hotel Nehru Place India
Nehru Place
01.2013 - 01.2015
- Coordinated overall duty shift planning for coffee shop and Asian restaurant.
Food And Beverage Agent
Hilton Garden Inn Saket India
Saket
01.2012 - 01.2013
- Asian cuisine showcases bold and complex flavors derived from diverse herbs, spices, and ingredients.
Education
BHM&CT - Hospitality
Hemvati Nandan Bahuguna Garhwal University
Uttrakhand 01.2008 - 01.2012
Higher Secondary Education - Board
Govt Inter Collage
Uttrakhand 01.2005 - 01.2008
High School Diploma -
Himachal Board
Shimla 03.2005
Skills
- Customer service and communication
- Problem resolution
- Food safety and hygiene
- Product knowledge
- Order tracking and serving
- Time management and teamwork
- Cash handling and billing
- Operational strategy development
- Team performance management
- Process improvement implementation
- Logistics coordination
- Supply chain optimisation
REFERENCES
- Joheb, Mujawar, Restaurant Manager, joheb.mujawar03@gmail.com, 0543545919, SFC Group ...India palace Restaurant, Abu Dhabi / Dubai / Sharjah / Al Ain / Rak
- Rohit, Kumar, Operation Manager, Rohitkumar2286@gmail.com, 0502909433, Joud Cafe, Abu Dhabi & Dubai, UAE
Interests
Essential Food Safety Record of Attendance an Approved six-hours training course Feb 2021 (Abu Dhabi Agriculture and food safety authority) GHP (good hygiene practice) Sharjah food safety training program 2024-26 Team Member of Guest Delight champion in Radisson Noida Sec-55 (Maintain All Online Score feedback Trip advisor, zomato, Review pro) Nominate Executive of the Month Nov 2019(Radisson Noida Sec-55) Recognize Executive of the Month October 2019(Radisson Noida Sec-55) Recognize Executive of the Month September 2019(Radisson Noida Sec-55)Participated
Relations Management
- Supervising customer service operations for rendering and achieving quality services. Providing first line customer support by answering queries & resolving their issues.
- Overseeing that all the requirements of the clients are met on time & high quality services are provided to attain high customer satisfaction.
- Handling in-house VIP'S and regular guests, evaluating guest comments, relating them to the quality.
Man Management
- Handling the development and administration of performance management programmers in the organization including periodic performance reviews and appraisals for all staff members.
- Conducting daily briefing, training programs (bar/food) supervising the maintenance of service Equipment's & being a part of the employee engagement and customer satisfaction service.
- Team mentoring and training.
Languages
English
Fluent
Hindi
Fluent
Timeline
Area Operation Manger
5H Catering Service Est
08.2025 - Current
Area Restaurant Manager
Punjabi Dhaba(5H Catering Services Est) Dubai UAE
01.2024 - 07.2025
Assistance Restaurant Manager
SFC Group
01.2022 - 01.2024
Outlet Manager
Cosmo Cafe Ziuko Cafe Asian Restaurant
01.2020 - 01.2022
Assistance Outlet Manager
Radisson Blu Noida India
01.2019 - 01.2020
Food And Beverage Executive
Holiday Inn (IHG) Mayur Vihar NCR India
01.2015 - 01.2019
Food And Beverage Attendant
Eros Hotel Nehru Place India
01.2013 - 01.2015
Food And Beverage Agent
Hilton Garden Inn Saket India
01.2012 - 01.2013
BHM&CT - Hospitality
Hemvati Nandan Bahuguna Garhwal University
01.2008 - 01.2012
Higher Secondary Education - Board
Govt Inter Collage
01.2005 - 01.2008
High School Diploma -
Himachal Board