Cricket
NIVED DEEP
Senior IT Support Engineer
Dubai
Summary
Experienced systems engineer with 10+ years of expertise in developing cloud computing infrastructure. Skilled in transitioning customers from on-premise solutions to efficient cloud-based deployments. Proficient in leveraging cloud infrastructure to overcome on-site computing challenges. Adept at providing seamless and meticulously planned transition architecture for clients.
Overview
10
10
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Systems Engineer
WIPRO Limited
02.2023 - Current
- Provided server, network, and application support across various client sectors including retail, automobile, and construction.
- Coordinated with multiple vendors for hardware, software, and application support
- Provided VIP support to CEO, Chairman, and other important personnel during conferences and events, ensuring seamless IT assistance.
- Managed and maintained all Cisco IP phones, including CUCM configuration and new deployment
- Managed and optimized MS Active Directory, Group Policy settings, and Patch management to ensure seamless network operations.
- Implemented and supported McAfee DE for enhanced security measures.
- Implemented and supported MDM solutions for BB UEM and FileWave.
- Implemented and supported secure print solutions such as HPAC, Xerox, and Papercut.
System Administrator
Elitser Recruitment Services
06.2022 - 01.2023
- Providing Ll Server, network, and application support to all client sectors (retail, automobile, construction)
- Coordination with multiple vendors for support like hardware software and application
- VIP support to CEO and Chairman and other VIPS and conferences and events IT support
- Managed all cisco IP phones with CUCM, configuration and new deployment
- MS Active Directory, Group Policy, Patch management, DNS, DHCP, TCP IP, Network Troubleshooting, Hardware implementation & troubleshooting
- Implementation and Support of McAfee DE
- Implementation and Support of MDM solution BB UEM & File wave
- VIP Support to CEO, Chairman & Board of Directors
- Implementation & support of Secure Print solution - HPAC, Xerox & Papercut.
Computer Engineer
Emirates Computers LLC
02.2016 - 03.2022
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring
- Experience with anti-virus systems, backup & restore solutions
- Making sure that the incidents get resolved within agreed SLAs and ensuring that the system goes through a scheduled patching process
- Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities
- Ensuring security and efficiency of IT infrastructure
- Ability to have the patience to communicate with a variety of interdisciplinary teams and users
- Perform installation support for all IT products
- Makes routine check-ups for PC based systems updates and preventive maintenance.
IT Support Engineer
Renovision Automation Services Pvt. Ltd.
09.2014 - 11.2015
- Installation, Configuration of Laptops & Desktops
- Troubleshooting OS related issues
- Installing and Administrating Network Printers
- Antivirus Client Software Installation & Updating (Symantec & McAfee)
- SCCM client configuration
- Installation and configuration of various DATA cards
- Following ITIL process
- Configuring and Troubleshooting Outlook Issues
- Provide hardware / software / network problem diagnosis / resolution for end users.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
College Of Applied Science
Kerala,India 04.2001 - 01.2014
Diploma - Advanced Hardware And Networking
Nirmalagiri Computer Training College
Kerala,India 04.2001 -
Skills
MS office
Certification
MCSE - 2016
Personal Information
- Passport Number: W 5323646
- Date of Birth: 06/13/92
- Gender: Male
- Nationality: Indian
- Driving License: Valid UAE Driving License
Languages
- English
- Hindi
- Arabic
- Tamil
- Malayalam
Disclaimer
I hereby declare that all the information shared above is true to the best of my knowledge, and can be supported with appropriate documentary proofs, if required
Interests
Timeline
Systems Engineer
WIPRO Limited
02.2023 - Current
System Administrator
Elitser Recruitment Services
06.2022 - 01.2023
Computer Engineer
Emirates Computers LLC
02.2016 - 03.2022
IT Support Engineer
Renovision Automation Services Pvt. Ltd.
09.2014 - 11.2015
Bachelor of Science - Electrical, Electronics And Communications Engineering
College Of Applied Science
04.2001 - 01.2014
Diploma - Advanced Hardware And Networking
Nirmalagiri Computer Training College
04.2001 -