Part-Time Front Office Assistant
Hotel Prayana
11.2024 - 04.2025
• Welcomed and assisted guests during check-in and check-out.
• Managed room reservations and updated guest details accurately.
• Handled guest inquiries and complaints politely and professionally.
• Coordinated with housekeeping and maintenance for room readiness.
• Processed payments and prepared daily cashier reports.
• Managed phone calls, emails, and wake-up call requests efficiently.
• Supported the front office team in delivering excellent customer service.
• Gained practical experience in hotel operations and front desk software.
