Nivedit Pradhan
Dubai
Summary
Results-driven professional with proven expertise in customer service, sales, auctions, and automobile procurement. Skilled in Dealer Relationship Management (DRM), negotiations, and achieving consistent monthly targets, including purchasing 50+ vehicles each month. Strong background in client handling from Amazon and sales conversion from EdTech, combined with procurement and auction experience in the automotive sector. Adept at building relationships, optimizing costs, and delivering measurable business growth.
Overview
4
4
years of professional experience
Work History
Sr. Retail Associate in Procurement
Cars 24
06.2023 - Current
- Expert in vehicle purchasing, conducting inspections, negotiating offers, and ensuring customers receive the best possible price.
- Consistently achieved monthly procurement targets by purchasing 50+ vehicles, meeting company KPIs and revenue goals.
- Worked in auctions management, handling end-to-end processes including sourcing, bidding, pricing, and successful vehicle sales.
- Demonstrated success in negotiation and vendor management, securing the best market prices while maintaining profitability.
- Coordinated seamless vehicle sales through auctions to DRM channels, improving turnover and revenue growth.
- Proficient in retail and wholesale automotive transactions, ensuring compliance with RTA and company policies.
- Adept at market analysis and forecasting, identifying profitable opportunities and implementing competitive pricing strategies.
Ed Tech Sales Agent
Skolar
08.2022 - 01.2023
- Developed strong foundational customer handling skills by engaging with potential clients over the phone.
- Introduced customers to an online selling program, explaining its benefits and how the certification could enhance their careers.
- Built rapport with customers, addressing their concerns and guiding them through the enrollment process.
- Gained valuable experience in sales, persuasion, and understanding customer needs in a fast-paced environment.
Customer Service
Amazon
11.2021 - 01.2023
- Assisted North American customers over the phone with inquiries related to package deliveries, lost or damaged shipments, and order issues.
- Provided efficient problem resolution by processing refunds, replacements, and troubleshooting delivery concerns to ensure customer satisfaction.
- Focused on delivering excellent service, actively listening to customer concerns, and working towards positive resolutions.
- Consistently aimed for high customer ratings by maintaining professionalism, empathy, and effective communication.
Education
MBA - Finance and Human Resource
Sikkim Manipal Institute of Technology
Sikkim, India08.2022
Bachelors of Business Administration - Finance, Business and Human Resource
Sikkim Manipal Institute of Technology
Sikkim, India08.2020
Skills
- Customer Service & Client Relationship Management
- Auctions & Negotiation Strategies
- Retail & Wholesale Automobile Transactions
- Target Achievement & KPI Management
- Market Research & Competitive Analysis
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Persuasion & Closing Skills (Sales & Procurement)
- Adaptability in High-Pressure Environments
- Team Collaboration & Leadership Potential
LANGUAGES
English
Hindi
Nepali
AWARDS
Employee of the Year (2023-2024) – Cars24 for outstanding performance in customer service and vehicle purchasing., Employee of the Quarter (2023) for exceptional sales achievements and customer satisfaction., Top Performer in Auctions (Q1 2025) for achieving the highest closures in vehicle auctions.
Timeline
Sr. Retail Associate in Procurement
Cars 24
06.2023 - Current
Ed Tech Sales Agent
Skolar
08.2022 - 01.2023
Customer Service
Amazon
11.2021 - 01.2023
MBA - Finance and Human Resource
Sikkim Manipal Institute of Technology
Bachelors of Business Administration - Finance, Business and Human Resource
Sikkim Manipal Institute of Technology